This unit describes the skills and knowledge required to lead a response at a team or area level to a major non-conformance which could have severe business impacts.The unit can be applied to subsections of an organisation, such as a team, area or department, or in the case of a small or medium sized enterprise (SME), to the whole organisation.This unit applies to team leaders and people with a similar sphere of influence and scope of authority and responsibility and covers the skills required to respond to a situation where people, processes, equipment or systems fail to meet requirements (there is a major non-conformance) for whatever reason, and this will have significant business consequences. The non-conformance may be anywhere in the value stream, not necessarily in the team, department or area which needs to respond. Many teams, departments or areas may need to respond. However, this unit applies to the skills needed to lead a single team, department or area response.This unit applies to skills for implementing appropriate responses to contain the situation, including not allowing it to accelerate or cascade. It also describes skills to minimise the adverse consequences while doing what can be done at the team, department or area level to remedy the situation.This unit may be also applied to service organisations applying competitive systems and practices principles.This unit does not cover the specialist skills required to contain or remediate an emergency non-conformance, such as a fire or explosion. Relevant emergency management skills from other Training Packages should be accessed for these skills. It may be applied to responding to the impact of an emergency such as a fire or loss of containment.No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.