Unit of competency Outline

Date retreived
22/07/2026 8:10 AM AWST

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Respond to a major non-conformance

Respond to a major non-conformance

Unit of competency
National Code
MSS407034
State Code
OEQ17
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
16/12/2022
View on TGA
State Implementation and Classification
Approved Date
03/05/2023
Field of Education
080317 - Quality Management
Original Release Date
03/05/2023
Nominal Hours
70
Description
This unit describes the skills and knowledge required to lead an area or department level response to a major business non-conformance.In this unit the term ‘major non-conformance’ refers to a situation anywhere in the value stream where people, processes, equipment or systems fail or an unexpected event occurs resulting in significant business consequences or disruption. This unit applies to supervisors, managers, leaders and similar roles with influence, authority and responsibility to lead processes across an area or department to determine the impact from a non-conformance and prioritise responses to contain and minimise the adverse consequences and to contribute to remedying the situation. This unit does not cover the specialist skills required to contain or remediate an emergency non-conformance, such as a fire or explosion.This unit applies to any organisation.
Notes
Elements and Performance Criteria
1. Define extent and nature of non-conformance
  • 1.1 Identify target performance relevant to area or department prior to non-conformance
  • 1.2 Source information and discuss with internal stakeholders to determine commencement and expected duration of non-conformance
  • 1.3 Source information and discuss with internal and external stakeholders to determine business impact and related indicators from non-conformance
  • 1.4 Liaise with customers to determine minimum acceptable performance during period of non-conformance
2. Disseminate information to stakeholders
  • 2.1 Determine information needed by stakeholders and communication methods to promote understanding and application of information
  • 2.2 Oversee collation and/or development of information to meet identified needs
  • 2.3 Identify communications and confidentiality protocols and obtain any approvals for dissemination of information
  • 2.4 Monitor effectiveness of information and communications and modify to better achieve desired outcomes
3. Determine priority responses
  • 3.1 Develop possible responses to defined non-conformance to contain impact and eliminate or minimise escalation
  • 3.2 Determine timing of responses and resource requirements
  • 3.3 Determine evaluation criteria and apply them to prioritise implementation of responses
  • 3.4 Obtain approvals and resources allocation for priority responses in accordance with procedures
4. Implement priority responses
  • 4.1 Initiate responses and establish data and information collection and analysis protocols
  • 4.2 Analyse data and information to determine progress of responses to achieving required outcomes
  • 4.3 Modify responses, including deployment of resources, to better achieve desired outcome
5. Plan return to conformance
  • 5.1 Facilitate processes to determine cause/s which can be eliminated or managed within own area or department
  • 5.2 Develop plan to address identified cause/s within own area or department
  • 5.3 Obtain required sign-off for planned actions
  • 5.4 Oversee implementation of remedial plan within own area or department and establish normal or new normal conformance
6. Re-establish conformance
  • 6.1 Conduct debrief with area or department personnel and, where relevant, other internal stakeholders
  • 6.2 Recognise need for additional assistance for personnel arising from non-conformance and/or responses and initiate action to address needs
  • 6.3 Evaluate effectiveness of response function and communications to determine improvements to processes
  • 6.4 Evaluate responses, remedial action and re-established conformance to determine learnings, preventative measures and recommendations for standardisation and/or further improvements
  • 6.5 Complete and communicate reports and recommendations according to organisational requirements
No information
No information
Replaces
State Code National Code Title Type
OAS93 MSS407021 Respond to a major non-conformance Unit of competency