Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
The workplace environment may involve twenty-four hour operation and may include:
single and multi-site locations
large, medium and/or small companies
Services, products, risks, work systems and requirements may:
potentially vary across different sections of the workplace
Operations involve:
internal and external customer contact and coordination
Products may be:
existing or potential
Consultative processes may involve:
existing and potential customers/clients
other employees and supervisors
suppliers
manufacturers
relevant authorities
management
union representatives
OH&S specialists
other maintenance, professional or technical staff
Communications systems may involve:
face-to-face conversation
telephone
fax
email
electronic data transfer of information (EDI)
mail
Depending on the type of organisation concerned and the local terminology used, workplace plans/procedures may include:
company plans/procedures
enterprise plans/procedures
organisational plans/procedures
established plans/procedures
Information/documentation may include:
workplace procedures for the marketing of services and products
current and potential customer/client instructions and assessed requirements
customer service standards and procedures
workplace products and services information
quality assurance standards and procedures
relevant agreements, codes of practice including the national standards for services and operations
manufacturers/suppliers specifications, advice, recommended procedures, policies and instructions
workplace guidelines on appropriate workplace language and communication strategies and interpretation of relevant information
legislation, regulations and related documentation relevant to business operations
regulations and policies relating to minimising risks to the environment and ensuring compliance with OH&S requirements
Applicable regulations and legislation may include:
relevant regulations, standards and codes of practice
trading regulations relevant to business operations
relevant Australian and state/territory OH&S legislation
environmental protection regulations
hazardous substances and dangerous goods codes
relevant Australian standards and certification requirements
licence, patent or copyright arrangements

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace