Unit of competency Outline

Date retreived
22/07/2026 10:31 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Market services and products to clients

Market services and products to clients

Unit of competency
National Code
TLII4005
State Code
AWM01
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
29/02/2016
View on TGA
State Implementation and Classification
Approved Date
04/08/2016
Field of Education
080505 - Marketing
Original Release Date
04/08/2016
Nominal Hours
40
Description
This unit involves the skills and knowledge required to market services and products to clients. It includes recognising and acting on opportunities to promote products and services, establishing and maintaining contact with clients as well as negotiating and closing sales, in accordance with statutory retail practice and workplace procedures. Work involves discretion and judgement for self and others. It is performed under minimum supervision with general guidance on progress and outcomes.Work involves responsibility for marketing services and products to clients and for leading individuals or teams.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Recognise opportunities to promote products and services
  • 1.1 Products and services available for on-selling from the enterprise are identified
  • 1.2 Technical specifications and application/s of products and services are identified
  • 1.3 Applicability of products and/or services are matched to particular clients or client groups
  • 1.4 Features of products and services (including technical specifications) are explained in relation to customer requirements or potential requirements
  • 1.5 Clients are referred to expert personnel or services as required
2 Establish and maintain contact with clients
  • 2.1 Communication with clients is established and maintained to develop a professional relationship
  • 2.2 Clients are informed of the full range of business products
  • 2.3 Follow-up contacts with clients are made on client request and in accordance with enterprise policy
3 Negotiate sales
  • 3.1 Potential sales opportunities are recognised and acted on
  • 3.2 Enterprise professional standards and client satisfaction are maintained in negotiations with clients
4 Close sales
  • 4.1 Agreement documentation is completed in accordance with enterprise policy, incorporating any special requirements
  • 4.2 Contact with customers is maintained until sale is completed
  • 4.3 After-sales service is provided in accordance with enterprise procedures and statutory requirements
No information
No information
Replaces
State Code National Code Title Type
D5175 TLII4005A Market services and products to clients Unit of competency