Unit of competency Outline
Date retreived
22/07/2026 4:30 PM AWST
22/07/2026 4:30 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Source and package tourism products
Source and package tourism products
Unit of competency
National Code
SITTPPD003B
SITTPPD003B
State Code
WB968
WB968
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
25/02/2011
Field of Education
080701 - Tourism
Original Release Date
25/02/2011
Nominal Hours
50
Description
This unit describes the performance outcomes, skills and knowledge required to source and package tourism products to meet the needs of particular markets or customers. It requires the ability to create, tailor and cost packages that may include complex itineraries or a wide range of products. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.The unit builds on the more operational skills found in the Tourism Sales and Operations units, such as:SITTTSL006B Prepare quotationsSITTTSL008B Book and coordinate supplier services. Negotiating with suppliers for any product component is covered in SITXMGT006A Establish and conduct business relationships.This unit does not cover the ability to participate in the strategic development of the organisation's product range. SITTPPD001B Research, assess and develop tourism products, takes a more strategic focus to product development and covers the high-level market research and analysis function of product planning.
Notes
Elements and Performance Criteria
1 Source component products.
- 1.1 Identify product objectives in consultation with appropriate colleagues and customers.
- 1.2 Identify and determine destination and product preferences and requirements of customer or consumer market to be serviced.
- 1.3 Identify and research potential destinations and component products and services using appropriate methods.
- 1.4 Assess destination and product details relating to market or customer suitability, including costs, availability or accessibility, features and benefits, product match to preferences and requirements and profit potential.
- 1.5 Assess the quality credentials of tourism operators and their products to be packaged.
- 1.6 Select destinations and products based on research conducted.
2 Package component products.
- 2.1 Develop packaged products or programs to meet the requirements of specific customers or markets.
- 2.2 Combine and integrate program components to create maximum value and saleability within nominated constraints.
- 2.3 Make agreements with suppliers according to organisation profit and other requirements and confirm in writing in line with organisation procedures.
- 2.4 Cost programs to ensure profitability using appropriate technology to take account of key financial factors, including:full range of commission or mark-up structures that would apply to each organisation involved in the distribution network for the productdesired profit margin for the packaged productapplication of appropriate mark-up to achieve a profitable selling priceany additional taxes, special fees and other chargesany applicable exchange rate implications.
- 2.5 Document the product or program and pricing structures clearly to include full details of all inclusions, exclusions and add-ons and present to colleagues or customers.
- 2.6 Review and adjust products or programs and pricing structures in response to feedback from customers or colleagues.
- 2.7 Check and incorporate legal requirements.
- 2.8 Present final details of products or programs to appropriate colleagues or customers for approval prior to finalisation of operational or marketing details and within required timeframes.
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Customer or consumer market to be serviced may include:
domestic tourists travelling within Australia
international tourists travelling within Australia (inbound)
Australians travelling internationally (outbound)
groups
individuals
leisure travellers
business travellers
those travelling on incentive tours
those interested in the natural environment
those interested in special cultural groups
conference delegates
event participants
special interest groups, including:
educational groups
sporting groups
customers or groups of a particular cultural background.
Research may include:
desk research
personal contact with tourism authorities, product suppliers or distribution network
destination or site inspection.
Component products and services to be packaged might include:
accommodation
transport, such as air, rail, bus or coach, and shipping
hire car
entrances to attractions, museums, events and exhibits
food, beverage and catering
entertainment
tours
cruises
conference facilities
tour guiding services
activities
meals
functions
special items with customer corporate branding
venue hire
speaker services
audiovisual services
meeting or event equipment
special event consumable items.
Assessment of the quality credentials of tourism operators and their products to be packaged may involve:
public liability and duty of care policies and procedures
safety record
customer service and satisfaction record
reliability of other tourism operators to provide promised products and services
reliability of other tourism operators in complying with laws
environmental and local community protection credentials of tourism operators who deliver tourism products in environmentally sensitive areas such as:
their compliance with laws, permit, licence or accreditation requirements that relate to environmental and local community protection
reliability in sustaining the natural and cultural environment by use of minimal impact practices.
Requirements of specific customers or markets may relate to:
budget
product or service preferences and requirements
time constraints
cultural issues
integration into a wider touring, event or sporting program.
Special fees and other charges may include:
service fee
transaction fee
itinerary preparation fee
visa and passport handling fee
loyalty program (e.g. frequent flyer) redemption fee
product booking fee
amendment fee
cancellation fee
reconfirmation fee
courier fee
credit card fee
communication fee.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Customer or consumer market to be serviced may include:
domestic tourists travelling within Australia
international tourists travelling within Australia (inbound)
Australians travelling internationally (outbound)
groups
individuals
leisure travellers
business travellers
those travelling on incentive tours
those interested in the natural environment
those interested in special cultural groups
conference delegates
event participants
special interest groups, including:
educational groups
sporting groups
customers or groups of a particular cultural background.
Research may include:
desk research
personal contact with tourism authorities, product suppliers or distribution network
destination or site inspection.
Component products and services to be packaged might include:
accommodation
transport, such as air, rail, bus or coach, and shipping
hire car
entrances to attractions, museums, events and exhibits
food, beverage and catering
entertainment
tours
cruises
conference facilities
tour guiding services
activities
meals
functions
special items with customer corporate branding
venue hire
speaker services
audiovisual services
meeting or event equipment
special event consumable items.
Assessment of the quality credentials of tourism operators and their products to be packaged may involve:
public liability and duty of care policies and procedures
safety record
customer service and satisfaction record
reliability of other tourism operators to provide promised products and services
reliability of other tourism operators in complying with laws
environmental and local community protection credentials of tourism operators who deliver tourism products in environmentally sensitive areas such as:
their compliance with laws, permit, licence or accreditation requirements that relate to environmental and local community protection
reliability in sustaining the natural and cultural environment by use of minimal impact practices.
Requirements of specific customers or markets may relate to:
budget
product or service preferences and requirements
time constraints
cultural issues
integration into a wider touring, event or sporting program.
Special fees and other charges may include:
service fee
transaction fee
itinerary preparation fee
visa and passport handling fee
loyalty program (e.g. frequent flyer) redemption fee
product booking fee
amendment fee
cancellation fee
reconfirmation fee
courier fee
credit card fee
communication fee.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
ability to proactively source, package and match destinations and quality controlled products that meet the needs of specific customers or markets
ability to develop and cost practical programs that meet both customer needs and organisation business requirements
ability to source and package multiple programs in response to multiple customer needs or organisational requests covering a range of tourism products and services
ability to source and package tourism products and services within the context of the particular industry sector in which they are working or seeking work; for those undertaking generic pre-employment training, assessment must cover a range of industry contexts to allow for a broad range of vocational outcomes
project or work activities conducted over a commercially realistic period of time so that all aspects of the packaging process can be assessed
completion of product or program costings that meet the deadlines determined by the customer and the organisation.
Context of and specific resources for assessment
Assessment must ensure:
access to a fully equipped industry-realistic office environment using appropriate computers, communication technology, software and information programs and publications currently used in the tourism industry to facilitate the processes involved in sourcing, packaging and costing tourism products
access to current tourism industry destination and product information sources, especially information about appropriate product match
access to an operation for which tourism products or programs would be developed or access to comprehensive and sufficient information about that tourism operation and its market base to allow the candidate to fully develop appropriate packaged products or programs
use of relevant and current product information to support the costing process, e.g. brochures, tariffs, product sales kits and supplier contracts
use of legislation or plain English documents produced by regulators.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
project activities to develop packaged tourism products or programs in conjunction with an industry operator
project activities to develop packaged tourism products or programs for the training college or local community
review of completed product costing and pricing structures for specific packaged products or programs
case studies to assess the candidate's ability to research and meet the needs of customers or markets with differing product preferences and requirements
written and oral questioning or interview to test knowledge such as structure of the tourism industry, tourism industry interrelationships, distribution networks, mark-up and commission structures and legal requirements.
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SITTTSL002A Access and interpret product information
SITTTSL003A Source and provide international destination information and advice
SITTTSL004A Source and provide Australian destination information and advice.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
ability to proactively source, package and match destinations and quality controlled products that meet the needs of specific customers or markets
ability to develop and cost practical programs that meet both customer needs and organisation business requirements
ability to source and package multiple programs in response to multiple customer needs or organisational requests covering a range of tourism products and services
ability to source and package tourism products and services within the context of the particular industry sector in which they are working or seeking work; for those undertaking generic pre-employment training, assessment must cover a range of industry contexts to allow for a broad range of vocational outcomes
project or work activities conducted over a commercially realistic period of time so that all aspects of the packaging process can be assessed
completion of product or program costings that meet the deadlines determined by the customer and the organisation.
Context of and specific resources for assessment
Assessment must ensure:
access to a fully equipped industry-realistic office environment using appropriate computers, communication technology, software and information programs and publications currently used in the tourism industry to facilitate the processes involved in sourcing, packaging and costing tourism products
access to current tourism industry destination and product information sources, especially information about appropriate product match
access to an operation for which tourism products or programs would be developed or access to comprehensive and sufficient information about that tourism operation and its market base to allow the candidate to fully develop appropriate packaged products or programs
use of relevant and current product information to support the costing process, e.g. brochures, tariffs, product sales kits and supplier contracts
use of legislation or plain English documents produced by regulators.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
project activities to develop packaged tourism products or programs in conjunction with an industry operator
project activities to develop packaged tourism products or programs for the training college or local community
review of completed product costing and pricing structures for specific packaged products or programs
case studies to assess the candidate's ability to research and meet the needs of customers or markets with differing product preferences and requirements
written and oral questioning or interview to test knowledge such as structure of the tourism industry, tourism industry interrelationships, distribution networks, mark-up and commission structures and legal requirements.
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SITTTSL002A Access and interpret product information
SITTTSL003A Source and provide international destination information and advice
SITTTSL004A Source and provide Australian destination information and advice.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S6449 | SITTPPD003A | Source and package tourism products | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| WF702 | SITTPPD401 | Package tourism products | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| S621 | SIT60107 | Advanced Diploma of Tourism | Qualification |