Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Customer or market may include:
Australians travelling internationally (outbound)
business travellers
domestic tourists travelling within Australia
groups
individuals
international tourists travelling within Australia (inbound)
leisure travellers
special interest groups:
customers of a particular cultural background
ecotourism
event delegates
educational
sporting
incentive groups.
Research may include:
desk research
destination or site inspection
personal contact with tourism authorities, product suppliers or distribution network.
Component products and servicesto be packaged might include:
accommodation
activities
audiovisual services
conference facilities
cruises
entertainment
entrances to attractions, museums, events and exhibits
food, beverage and catering
functions
meals
meeting or event equipment
speaker services
special event consumable items
special items with customer corporate branding
tour guiding services
tours
transport:
air
rail
bus or coach
shipping
vehicle rental
venue hire.
Suitability may relate to:
accessibility
availability
costs
features and benefits
product match to preferences and requirements
profit potential.
Quality credentialsmay relate to:
customer service and satisfaction record
public liability and duty of care policies and procedures
environmental and local community protection credentials
reliability of other tourism operators in complying with laws
reliability of other tourism operators to provide promised products and services
safety record.
Requirements of specific customers or markets may relate to:
budget
cultural issues
integration into a wider touring, event or sporting program
product or service preferences and requirements
time constraints.
Key financial factorsmay include:
commission or markup structures
exchange rate implications
profit margin requirements
special fees and other charges:
amendment fee
cancellation fee
communication fee
courier fee
credit card fee
itinerary preparation fee
loyalty program (e.g. frequent flyer) redemption fee
product booking fee
reconfirmation fee
service fee
transaction fee
visa and passport handling fee
taxes.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
source, package and match destinations and products to meet the needs of multiple customers or markets
develop and cost practical programs that meet both customer needs and organisational business requirements
integrate knowledge of industry packaging and costing processes.
Context of and specific resources for assessment
Assessment must ensure use of:
customer and market information on which products can be based
current information and communications technology
current destination and product information sources that support the costing process, such as brochures, tariffs, product sales kits and supplier contracts.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
evaluation of projects conducted by the individual to develop packaged tourism products or programs for a range of purposes
review of completed product costing and pricing structures for packaged products or programs
use of case studies to assess the individual’s ability to research and meet the needs of customers or markets with differing product preferences and requirements
written or oral questioning to assess knowledge of industry structure, interrelationships, distribution networks, markup and commission structures and legal requirements
review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.
Guidance information for assessment
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
SITTTSL301 Provide advice on international destinations
SITTTSL302 Provide advice on Australian destinations.