Unit of competency Outline

Date retreived
22/07/2026 10:06 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Provide information on products and services

Provide information on products and services

Unit of competency
National Code
AHCWRK216
State Code
OFB95
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
24/01/2023
View on TGA
State Implementation and Classification
Approved Date
09/06/2023
Field of Education
080501 - Sales
Original Release Date
09/06/2023
Nominal Hours
35
Description
This unit of competency describes the skills and knowledge required to provide information on products and services in a range of workplace settings.The unit applies to individuals who provide information on products and services under general supervision with limited autonomy or accountability.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify information requirements
  • 1.1 Update knowledge and understanding of products and services using authoritative sources
  • 1.2 Use interpersonal skills to identify customer information needs
  • 1.3 Respond to customer enquiries respectfully and promptly
  • 1.4 Identify personal and professional limitations in addressing customer information needs, and seek assistance
2. Provide information
  • 2.1 Provide information to customers in a timely and professional manner, and according to workplace policies and procedures
  • 2.2 Present products and services to customer
  • 2.3 Refer enquiries outside own professional knowledge for follow-up and completion
No information
No information
Replaces
State Code National Code Title Type
BAO37 AHCWRK208 Provide information on products and services Unit of competency