Unit of competency Outline

Date retreived
22/07/2026 9:52 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Provide information on products and services

Provide information on products and services

Unit of competency
National Code
AHCWRK208
State Code
BAO37
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
27/06/2016
View on TGA
State Implementation and Classification
Approved Date
12/01/2017
Field of Education
080501 - Sales
Original Release Date
12/01/2017
Nominal Hours
35
Description
This unit of competency describes the skills and knowledge required to provide information on products and services in a range of settings.This unit applies to individuals who work under general supervision and exercise limited autonomy with some accountability for their own work.No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify information requirements
  • 1.1 Use appropriate interpersonal skills identify customer's information needs
  • 1.2 Handle customer enquiries courteously and promptly
  • 1.3 Update knowledge and understanding of products and services via authoritative sources and appropriate personnel
  • 1.4 Identify personal and professional limitations in addressing customer information needs and seek assistance from appropriate personnel when required
  • 1.5 Follow enterprise work health and safety policies
2. Provide information
  • 2.1 Provide information that addresses customer requirements to customers in a timely and professional manner
  • 2.2 Exhibit product and services that may meet customer requirements to customer as required
  • 2.3 Refer enquiries that fall outside own areas of responsibility and knowledge within enterprise for follow up and completion
No information
No information
Replaces
State Code National Code Title Type
D7306 AHCWRK208A Provide information on products and services Unit of competency
Replaced By
State Code National Code Title Type
OFB95 AHCWRK216 Provide information on products and services Unit of competency