Unit of competency Outline

Date retreived
22/07/2026 6:50 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Provide information on products and services

Provide information on products and services

Unit of competency
National Code
AHCWRK208A
State Code
D7306
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
10/06/2011
View on TGA
State Implementation and Classification
Approved Date
11/04/2013
Field of Education
080501 - Sales
Original Release Date
11/04/2013
Nominal Hours
35
Description
This unit covers the process of providing information on products and services in a range of rural merchandising settings and defines the standard required to: respond to client requests for information; use questioning to identify customer requirements; refer or seek advice from supervisors and appropriate personnel; represent the enterprise in a professional manner when dealing with customers.
Notes
Elements and Performance Criteria
1. Identify information requirements
  • 1.1. Appropriate interpersonal skills are used to accurately identify customer's information needs.
  • 1.2. Initial customer enquiries are handled courteously and promptly in accordance with enterprise and industry requirements.
  • 1.3. Knowledge and understanding of products and services are actively updated via authoritative sources and appropriate personnel.
  • 1.4. Personal and professional limitations in addressing customer information needs are identified, and assistance is sought from appropriate personnel when required.
2. Provide information
  • 2.1. Information that addresses customer requirements is provided to customers in a timely and professional manner.
  • 2.2. Product and services that may meet customer requirements are appropriately exhibited to customer as required.
  • 2.3. Enquiries that fall outside own areas of responsibility/knowledge are appropriately referred within enterprise for follow up and completion.
RANGE STATEMENT
The range statement relates to the unit of competency as a whole.
Information may include:
specific needs for a range of products and services available.
Services may include:
specific needs of customer depending on job requirements and specifications or the need for specialised or technical assistance.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following:
respond to client requests for information
use questioning to identify customer requirements
refer or seek advice from supervisors and appropriate personnel
represent the enterprise in a professional manner when dealing with customers.
Context of and specific resources for assessment
Competency requires the application of work practices under work conditions. Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances.
Replaces
State Code National Code Title Type
S3645 RTE2804A Provide information on products and services Unit of competency
Replaced By
State Code National Code Title Type
BAO37 AHCWRK208 Provide information on products and services Unit of competency