Unit of competency Outline

Date retreived
22/07/2026 10:27 PM AWST

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Provide porter services

Provide porter services

Unit of competency
National Code
SITHACS005
State Code
AWS40
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
03/03/2016
View on TGA
State Implementation and Classification
Approved Date
12/07/2016
Field of Education
110101 - Hospitality
Original Release Date
12/07/2016
Nominal Hours
10
Description
This unit describes the performance outcomes, skills and knowledge required to provide porter services in commercial accommodation establishments. It requires the ability to check and plan for daily arrivals, assist guests with luggage, and provide ancillary services for guests. The unit applies to frontline service personnel in commercial accommodation venues. Porter services are usually associated with dedicated bell desk or concierge roles in larger venues. In smaller venues, reception or other staff provide these services. People working under supervision undertake this function, though the unit may also be relevant to owner-operators of small businesses.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Handle guest arrivals and departures.
  • 1.1.Review and plan for expected daily arrivals, special requests or major guest movements.
  • 1.2.Welcome guests and direct to registration area.
  • 1.3.Escort guests to rooms, and explain and promote organisation androom features.
2. Handle guest luggage.
  • 2.1.Assist guests with luggage and luggage storage according to organisational procedures and security requirements.
  • 2.2.Safely transport and deliver guest luggage to correct locations within appropriate timeframes using safe manual handling techniques and moving equipment as required.
  • 2.3.Track lost luggage within the venue and take steps to locate and deliver to guest or correct location.
3. Respond to requests for ancillary services.
  • 3.1.Provide ancillary services according to organisational procedures.
  • 3.2.Liaise with colleagues in other departments where appropriate to ensure effective response to service requests.
No information
No information
Replaces
State Code National Code Title Type
WF587 SITHACS204 Provide porter services Unit of competency
Replaced By
State Code National Code Title Type
OEB32 SITHACS013 Provide porter services Unit of competency