Unit of competency Outline

Date retreived
22/07/2026 3:29 PM AWST

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Establish and prepare operational guidelines in a financial services organisation

Establish and prepare operational guidelines in a financial services organisation

Unit of competency
National Code
FNSORG603
State Code
AUS53
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
080101 - Accounting
Original Release Date
16/09/2015
Nominal Hours
50
Description
This unit describes the skills and knowledge required to establish strategies for delivery of services, and define, implement and monitor effective, compliant operational guidelines and procedures.It applies to individuals in senior roles who may use a range of analytical and managerial techniques to establish operational information in their workplace.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Notes
Elements and Performance Criteria
1. Establish scope of organisation
  • 1.1 Determine and document scope of organisation, including any service specialisations and restrictions, in operational guidelines
  • 1.2 Identify and document key external relationships and intended client groups in operational guidelines
2. Identify legislation, regulations and codes of practice relevant to organisation
  • 2.1 Match scope of organisation to legislation and regulations, and identify and document compliance issues and procedures
  • 2.2 Match scope of organisation to industry codes of practice, and incorporate compliance issues and procedures into operational guidelines
  • 2.3 Establish ethical procedures and standards for organisation, and incorporate them into guidelines
3. Establish strategies for delivery of services
  • 3.1 Establish key positions, personnel, job descriptions and authorities for organisation and document them in operational guidelines
  • 3.2 Establish and document administrative procedures, including information flow requirements, in operational guidelines
  • 3.3 Identify and incorporate internal and external resources available to assist in delivery of services to clients into operational guidelines
4. Arrange for distribution of information on operational guidelines
  • 4.1 Establish mechanisms for distributing updates and amendments, and opportunities for feedback and interpretation requests
  • 4.2 Distribute operational guidelines to all relevant staff, including briefings for new staff as part of induction procedures
  • 4.3 Communicate relevant sections of guidelines to clients, including client rights, performance standards and complaint procedures, and display information where appropriate
5. Implement and monitor operational guidelines
  • 5.1 Establish client service to meet requirements in operational guidelines
  • 5.2 Establish reporting and monitoring procedures for range of services including research, client service, transactions, collection and processing of payments and receipts, legislative and regulatory reporting requirements, ongoing services, and professional and ethical practices
  • 5.3 Identify breaches in operational guidelines and take appropriate actions
No information
No information
Replaces
State Code National Code Title Type
D4272 FNSORG603A Establish and prepare operational guidelines in a financial services organisation Unit of competency
Replaced By
State Code National Code Title Type
OCZ62 FNSORG613 Establish and implement operational guidelines in financial services organisations Unit of competency