Unit of competency Outline

Date retreived
22/07/2026 6:41 AM AWST

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Establish and implement operational guidelines in financial services organisations

Establish and implement operational guidelines in financial services organisations

Unit of competency
National Code
FNSORG613
State Code
OCZ62
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
02/02/2021
View on TGA
State Implementation and Classification
Approved Date
22/04/2021
Field of Education
081101 - Banking And Finance
Original Release Date
22/04/2021
Nominal Hours
50
Description
This unit describes the skills and knowledge required to establish strategies for delivery of services, and define, implement and monitor compliance with operational guidelines and procedures.The unit applies to those who work in various financial services industry job roles and may use a range of analytical and managerial techniques to establish operational information in their workplace.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Users are advised to check with the relevant state and territory regulatory authorities to confirm those requirements.
Notes
Elements and Performance Criteria
1. Establish scope of organisation
  • 1.1 Determine and document scope of organisation
  • 1.2 Identify and document key external relationships and intended client groups in operational guidelines
2. Identify and incorporate industry requirements
  • 2.1 Identify legislation, regulations and codes of practice impacting scope of organisation and incorporate compliance issues and procedures into operational guidelines
  • 2.2 Establish and incorporate ethical procedures and standards for organisation into operational guidelines
3. Establish strategies for delivery of services
  • 3.1 Establish key positions, personnel, job descriptions and authorities for organisation and document in operational guidelines
  • 3.2 Establish and document administrative procedures in operational guidelines
  • 3.3 Identify and incorporate internal and external resources available to assist in delivery of services to clients into operational guidelines
4. Distribute information on operational guidelines
  • 4.1 Establish mechanisms for distributing updates and amendments, and opportunities for feedback and interpretation requests
  • 4.2 Distribute operational guidelines to required staff
  • 4.3 Communicate required sections of guidelines to clients and display information as required
5. Implement and monitor operational guidelines
  • 5.1 Establish client service to meet requirements in operational guidelines
  • 5.2 Establish reporting and monitoring procedures for operations and services
  • 5.3 Identify breaches in operational guidelines and respond as required
No information
No information
Replaces
State Code National Code Title Type
AUS53 FNSORG603 Establish and prepare operational guidelines in a financial services organisation Unit of competency