Unit of competency Outline

Date retreived
22/07/2026 6:28 PM AWST

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Manage conflict

Manage conflict

Unit of competency
National Code
PSPGEN100
State Code
ODX21
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
03/04/2022
View on TGA
State Implementation and Classification
Approved Date
08/07/2022
Field of Education
080305 - Personal Management Training
Original Release Date
08/07/2022
Nominal Hours
50
Description
This unit describes the performance outcomes, skills and knowledge required to manage conflict. This unit applies to those working in generalist and specialist roles within the public sector. Those undertaking this unit work independently performing complex tasks in a range of familiar and unfamiliar contexts.The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify and assess conflict situations.
  • 1.1. Identify and predict signs, stages and possible causes of conflict.
  • 1.2. Clarify factors and issues relevant to conflict.
  • 1.3. Explore possible resolutions and compromises using appropriate communication techniques.
  • 1.4. Evaluate responses against workplace requirements, legislation policies and procedures.
  • 1.5. Develop resolution strategies that include applicable timeframes and the form of reporting to be used.
2. Implement strategies to resolve conflict.
  • 2.1. Identify situations requiring assistance and seek support or refer in accordance with organisational policies and procedures.
  • 2.2. Implement strategies to address conflict.
  • 2.3. Maintain records and reports in accordance with organisational policies and procedures.
3. Monitor conflict situations.
  • 3.1. Evaluate effectiveness of the resolution strategies.
  • 3.2. Monitor resolution methodology and initiate remedial actions.
  • 3.3. Record and use lessons learnt to improve service delivery and organisational policies and procedures.
No information
No information
Replaces
State Code National Code Title Type
AWV52 PSPGEN050 Manage conflict Unit of competency
State Code National Code Title Type
BHO8 PSP50122 Diploma of Government Qualification
BHO7 PSP50522 Diploma of Trade Measurement Qualification