Unit of competency Outline

Date retreived
22/07/2026 2:38 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Manage conflict

Manage conflict

Unit of competency
National Code
PSPGEN050
State Code
AWV52
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
07/03/2016
View on TGA
State Implementation and Classification
Approved Date
21/07/2016
Field of Education
080301 - Business Management
Original Release Date
21/07/2016
Nominal Hours
50
Description
This unit describes the skills required to manage conflict. It includes identifying and assessing conflict situations, implementing strategies to resolve conflict and monitoring conflict situations.This unit applies to those working in generalist and specialist roles within the public sector.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work independently performing complex tasks in a range of familiar and unfamiliar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify and assess conflict situations
  • 1.1 Identify and anticipate signs, stages and possible causes of conflict.
  • 1.2 Clarify factors and issues relevant to conflict.
  • 1.3 Explore possible resolutions and/or compromises using appropriate communication techniques.
  • 1.4 Evaluate responses against workplace requirements, legislation, policies and procedures.
  • 1.5 Develop resolution strategies that identify the timeframes involved and the form of reporting to be used.
2. Implement strategies to resolve conflict
  • 2.1 Select a strategy for resolution taking social and cultural differences into account.
  • 2.2 Identify situations requiring assistance and seek support as required.
  • 2.3 Implement strategies to address conflict.
  • 2.4 Maintain records and reports.
3. Monitor conflict situations
  • 3.1 Evaluate effectiveness of the resolution strategies.
  • 3.2 Monitor resolution methodology and initiate remedial actions as required.
  • 3.3 Record and use lessons learnt to improve service delivery and organisational policy and procedures as required.
No information
No information
Replaces
State Code National Code Title Type
C8038 PSPGOV508A Manage conflict Unit of competency
Replaced By
State Code National Code Title Type
ODX21 PSPGEN100 Manage conflict Unit of competency