Elements and Performance Criteria

Assessment will require demonstration in the contexts of:
risks to offenders;
risks to staff;
risks to members of the public;
incidents within a custodial setting;
incidents in the general community and in public locations.

Incidents will include:
fire;
violence and physical threat;
medical emergencies;
security breaches;
uncooperative and abusive behaviour;
destruction of property.

Assessment will require demonstrations of using responses authorised by the organisation and procedures:
to defuse an aggressive situation;
making a tactical withdrawal;
making requests for assistance;
using negotiation techniques;
using restraint techniques and equipment;
using tactical response methods;
using defensive equipment.

Risk assessment will include assessment of the following factors:
known information about the circumstances of the incident;
known information about people involved in the incident;
observation of the environment and physical conditions;
the nature of the incident;
available resources and team backup;
communication channels;
range of response options available;
potential and triggers for escalation or defusing.

Assessment of this unit will be based on evidence drawn from a combination of:
Knowledge testing and simulation exercises conducted in a training program or in the work environment.
Knowledge testing through questioning on performance and contingency scenarios.
Observation of performance in routine workplace activities.
Documentation and products produced as part of routine work activities.
Observation and documentation from specially conducted assignments based on routine or anticipated work requirements.
Observations from supervisors, colleagues and clients.

Key Evidence Requirements
Assessment in this unit will be based on evidence of the following performance:
accurate interpretation of and compliance with legal and procedural requirements (KC Information);
selection of response options within specified legal and strategic limits (KC Problem solving);
selection of response options which are most effective for the objective;
use of communication to reduce the level of threat or conflict (KC Communication);
use of communication to give clear, accurate and concise information;
use of security equipment (KC Technology);
identification of current and potential risk factors and their impact on the incident/situation;
working as part of a team (KC Teamwork);
review of response strategies and adjustments according to changing circumstances (KC Planning and organising).

Knowledge
Assessment in this unit requires the applicant to demonstrate the following knowledge, directly and through the integration of knowledge with performance:
legislative requirements covering use of force, duty of care, use of restraint, use of arrest, use of defensive weapons;
organisation's policies and procedures covering emergency response, use of weapons, use of restraint, incident management, chain of command, recording and reporting;
principles of effective communication and use of interpersonal techniques, especially under pressure;
principles of problem solving;
team roles and responsibilities, delegations, chain of command, accountability;
use of security equipment;
surveillance and observation techniques;
alarms and signals;
principles of cooperative team work.