Unit of competency Outline

Date retreived
22/07/2026 1:48 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Apply service measures and demand forecasting to products and services planning

Apply service measures and demand forecasting to products and services planning

Unit of competency
National Code
ICTNPL503
State Code
AWE34
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
14/01/2016
View on TGA
State Implementation and Classification
Approved Date
05/07/2016
Field of Education
080399 - Business And Management, N.e.c.
Original Release Date
05/07/2016
Nominal Hours
45
Description
This unit describes the skills and knowledge required to analyse customer bases and market demands, and use forecasting tools to predict customer demands for new products and services.It applies to technical staff moving into planning and management positions with a high level of specialist technical skills and knowledge in telecommunications and IT networks using internet protocol (IP) systems for small projects, or parts of larger projects.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Analyse customer base
  • 1.1 Establish reasons for forecasting in network planning, and factors that influence forecasting
  • 1.2 Collate data from appropriate organisations involved in planning initiatives for planning delivery of products and services
  • 1.3 Establish market segmentation to improve marketing effectiveness on new technology adoption
  • 1.4 Analyse market segments of customers, based on geography and demographics, for a new service or product and predict adoption rates
2. Evaluate current utilisation
  • 2.1 Evaluate current service usage of the network and determine current traffic load
  • 2.2 Evaluate current network occupancy and determine any spare capacity
3. Predict future customer base
  • 3.1 Evaluate expected customer growth and segment mix in a defined geographical area, and assess impact on network planning
  • 3.2 Use a forecasting model and predict customer demand for new technology products and services
4. Use property market and development data to produce plans
  • 4.1 Develop strategic plans on infrastructure planning using planning authority data for development and redevelopments
  • 4.2 Produce a plan for future development projects using property market data
5. Predict future service requirements
  • 5.1 Create a customer service plan to maintain valuable customer relationships and strengthen business
  • 5.2 Measure customer service results using key factors that provide an indicator for customer service quality
  • 5.3 Use forecasting tools to predict future service demand and requirements for emerging technology services of Next Generation Networks (NGN)
6. Produce network forecast and documentation
  • 6.1 Produce geographically-based network growth forecasts utilising change in customer base, changes to property market and future service predications
  • 6.2 Produce and present documentation
No information
No information
Replaces
State Code National Code Title Type
D3361 ICTNPL5101A Apply service measures and demand forecasting to products and services planning Unit of competency