Unit of competency Outline
Date retreived
23/07/2026 4:59 AM AWST
23/07/2026 4:59 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Undertake remote diagnosis and repair of network faults
Undertake remote diagnosis and repair of network faults
Unit of competency
National Code
ICTTEN4087A
ICTTEN4087A
State Code
D3463
D3463
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
12/06/2014
Field of Education
031307 - Communications Technologies
Original Release Date
12/06/2014
Nominal Hours
50
Description
This unit describes the performance outcomes, skills and knowledge required to undertake remote diagnosis and repair of network faults. It includes fault diagnostic and repair strategies for working with remote network equipment.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority
Notes
Elements and Performance Criteria
1. Diagnose remote faults
- 1.1. Install remote access software on notebook computers
- 1.2. Verify network fault by analysing relevant data
- 1.3. Investigate context and background information relevant to network fault
- 1.4. Source appropriate documentation and test equipment relevant to the network fault
- 1.5. Conduct appropriate tests and analyse results
- 1.6. Diagnose network faults using established methodical strategies in a timely fashion without disruption to other services
2. Plan remote repair
- 2.1. Assess the level of involvement of the NOC in planning the repair
- 2.2. Plan for any necessary outages and notify customers
- 2.3. Develop repair strategies to clear fault
- 2.4. Develop a strategy for the rerouting of customer traffic if applicable
- 2.5. Advise on site personnel of required work and clearly communicate the repair strategy
3. Repair fault
- 3.1. Initiate remote repair strategies to reconfigure or repair remote equipment in a manner safe to self, fellow workers network equipment and public
- 3.2. Inform customers of repair progress where fault has caused degradation of service or outage
- 3.3. Escalate unresolved faults according to established enterprise procedure
- 3.4. Test the remote repair for required performance
- 3.5. Assess ongoing network performance and the likelihood of further problems
4. Report remote diagnosis and repair and document results
- 4.1. Notify all relevant parties of the results of the remote diagnosis and repair
- 4.2. Record details relating to any outage according to enterprise procedures
- 4.3. Complete all relevant documentation and recommend any changes required by the enterprise quality assurance system
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Relevant data may include:
alarm conditions
customer reports
event history
event log
service level degradation
test results from remote interrogation.
Context and background information may include:
customer reports
environmental factors
fault history
previous reports.
Appropriate documentation may include:
manufacturer's technical documentation
test procedures
trouble clearing and alarm reference guide.
Test equipment may include:
bit error rate tester
communication system analyser
digital analyser
laser source
magnetic error reduction meter
microwave link analyser
modulation analyser
multimeter
optical attenuator
optical fibre power meter
optical loss test set
oscillator
oscilloscope
optical time domain reflectometer (OTDR)
pattern generator
personal computer loaded with diagnostic routines
power meter
radio frequency (RF) microwave test set
RF sweep tester
signal level meter
spectrum analyses
transmission measuring set
voltage standing wave ratio (VSWR) meter.
Appropriate tests may include:
bandwidth
blocking
call rate
congestion
distortion
drop out rate
functionality
interference
latency
network tests
optical transmission
packet loss rate
quality of service (QoS)
radio transmission
recovery rate
redundancy
signal to noise ratio
transmitted power measurements
upload and download rates.
Network faults may include:
out of specification faults
dynamic loops
intermittent performance problems
latency
network dropout
severe cable or transmission path damage
system configuration problems
system equipment failure or partial failure
traffic congestion.
Network operation centre may include:
engineering unit within an enterprise responsible for:
coordinating repairs or changes to the network
monitoring the network
performing diagnostic tests.
Outages may include:
loss of service to customers due to a network fault or upgrade
planned, in the case of network upgrades
unplanned in relation to faults.
Repair strategies may include:
force traffic to alternate path
isolate faulty unit
switch to redundant equipment.
Customer traffic may include:
analogue or digital forms of:
data
image
voice.
Escalate may include:
greater involvement from the NOC
progressive shifting of network restoration responsibility to more capable areas.
Enterprise procedure may include:
installation
maintenance
reporting.
Relevant parties may include:
contractors
customers
equipment vendors and manufacturers
fault centre
individual reporting the fault
network administrator
network manager
network operations centre staff
on site technical staff
site manager.
Quality assurance may include:
acting on logs, reports and other data to guide ongoing quality improvements
updating logs and reporting on installation or maintenance activities.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Relevant data may include:
alarm conditions
customer reports
event history
event log
service level degradation
test results from remote interrogation.
Context and background information may include:
customer reports
environmental factors
fault history
previous reports.
Appropriate documentation may include:
manufacturer's technical documentation
test procedures
trouble clearing and alarm reference guide.
Test equipment may include:
bit error rate tester
communication system analyser
digital analyser
laser source
magnetic error reduction meter
microwave link analyser
modulation analyser
multimeter
optical attenuator
optical fibre power meter
optical loss test set
oscillator
oscilloscope
optical time domain reflectometer (OTDR)
pattern generator
personal computer loaded with diagnostic routines
power meter
radio frequency (RF) microwave test set
RF sweep tester
signal level meter
spectrum analyses
transmission measuring set
voltage standing wave ratio (VSWR) meter.
Appropriate tests may include:
bandwidth
blocking
call rate
congestion
distortion
drop out rate
functionality
interference
latency
network tests
optical transmission
packet loss rate
quality of service (QoS)
radio transmission
recovery rate
redundancy
signal to noise ratio
transmitted power measurements
upload and download rates.
Network faults may include:
out of specification faults
dynamic loops
intermittent performance problems
latency
network dropout
severe cable or transmission path damage
system configuration problems
system equipment failure or partial failure
traffic congestion.
Network operation centre may include:
engineering unit within an enterprise responsible for:
coordinating repairs or changes to the network
monitoring the network
performing diagnostic tests.
Outages may include:
loss of service to customers due to a network fault or upgrade
planned, in the case of network upgrades
unplanned in relation to faults.
Repair strategies may include:
force traffic to alternate path
isolate faulty unit
switch to redundant equipment.
Customer traffic may include:
analogue or digital forms of:
data
image
voice.
Escalate may include:
greater involvement from the NOC
progressive shifting of network restoration responsibility to more capable areas.
Enterprise procedure may include:
installation
maintenance
reporting.
Relevant parties may include:
contractors
customers
equipment vendors and manufacturers
fault centre
individual reporting the fault
network administrator
network manager
network operations centre staff
on site technical staff
site manager.
Quality assurance may include:
acting on logs, reports and other data to guide ongoing quality improvements
updating logs and reporting on installation or maintenance activities.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
diagnose and identify faults including using fault history and ranking likely causes
plan and coordinate repair of network faults
apply enterprise escalation and outage procedures following related OHS requirements and work practices.
Context of and specific resources for assessment
Assessment must ensure:
sites on which remote diagnosis and repair of network may be conducted
use of test equipment currently used in industry
manufacturer's technical documentation.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of the candidate performing remote diagnosis of network faults
observation of the candidate giving clear and precise instructions to staff engaged in on site repair
observation of the candidate repairing network faults
review of documentation completed by the candidate
oral or written questioning to assess required knowledge.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTCBL4099A Remotely locate and identify cable network faults
ICTTEN4081A Locate, diagnose and rectify faults
ICTTEN4085A Monitor, analyse and action telecommunications network alarms
ICTTEN4086A Undertake routine maintenance of the telecommunications network.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
diagnose and identify faults including using fault history and ranking likely causes
plan and coordinate repair of network faults
apply enterprise escalation and outage procedures following related OHS requirements and work practices.
Context of and specific resources for assessment
Assessment must ensure:
sites on which remote diagnosis and repair of network may be conducted
use of test equipment currently used in industry
manufacturer's technical documentation.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of the candidate performing remote diagnosis of network faults
observation of the candidate giving clear and precise instructions to staff engaged in on site repair
observation of the candidate repairing network faults
review of documentation completed by the candidate
oral or written questioning to assess required knowledge.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTCBL4099A Remotely locate and identify cable network faults
ICTTEN4081A Locate, diagnose and rectify faults
ICTTEN4085A Monitor, analyse and action telecommunications network alarms
ICTTEN4086A Undertake routine maintenance of the telecommunications network.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWD36 | ICTTEN413 | Undertake remote diagnosis and repair of network faults | Unit of competency |
