Unit of competency Outline

Date retreived
22/07/2026 11:13 PM AWST

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Undertake remote diagnosis and repair of network faults

Undertake remote diagnosis and repair of network faults

Unit of competency
National Code
ICTTEN413
State Code
AWD36
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
14/01/2016
View on TGA
State Implementation and Classification
Approved Date
05/07/2016
Field of Education
031309 - Communications Equipment Installation And Maintenance
Original Release Date
05/07/2016
Nominal Hours
50
Description
This unit describes the skills and knowledge required to undertake fault diagnostic and repair strategies for working with remote network equipment.It applies to individuals working as field technicians, remotely accessing the network and the Network Operation Centre (NOC) which controls the coordination of remote network activities.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Diagnose remote faults
  • 1.1 Install remote access software on notebook computers
  • 1.2 Verify network fault by analysing relevant data
  • 1.3 Investigate context and background information relevant to the network fault
  • 1.4 Source appropriate documentation and test equipment relevant to the network fault
  • 1.5 Conduct appropriate tests and analyse results
  • 1.6 Diagnose network faults using established methodical strategies in a timely fashion without disruption to other services
2. Plan remote repair
  • 2.1 Assess involvement level of the NOC in planning the repair
  • 2.2 Plan for any necessary outages and notify customers
  • 2.3 Develop repair strategies to clear fault
  • 2.4 Develop a strategy for rerouting customer traffic if applicable
  • 2.5 Advise on-site personnel of required work and clearly communicate the repair strategy
3. Repair fault
  • 3.1 Initiate remote repair strategies to reconfigure or repair remote equipment in a manner safe to self, fellow workers, network equipment and public
  • 3.2 Inform customers of repair progress where fault has caused degradation of service or outage
  • 3.3 Escalate unresolved faults according to established enterprise procedure
  • 3.4 Test remote repair for required performance
  • 3.5 Assess ongoing network performance and the likelihood of further problems
4. Report remote diagnosis and repair and document results
  • 4.1 Notify all relevant parties of results of remote diagnosis and repair
  • 4.2 Record details relating to any outage according to enterprise procedures
  • 4.3 Complete all relevant documentation and recommend any changes required by the enterprise quality assurance system
No information
No information
Replaces
State Code National Code Title Type
D3463 ICTTEN4087A Undertake remote diagnosis and repair of network faults Unit of competency