Unit of competency Outline

Date retreived
23/07/2026 5:03 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Promote the organisation's mission and services

Promote the organisation's mission and services

Unit of competency
National Code
PUACOM010B
State Code
D5566
TGA Status
Replaced
DTWD Status
Transition (Replaced)
Current Release Number
3.00
Current Release Date
02/05/2013
View on TGA
State Implementation and Classification
Approved Date
21/07/2014
Field of Education
080301 - Business Management
Original Release Date
21/07/2014
Nominal Hours
15
Description
This unit covers the competency of building networks which facilitate the promotion and representation of the organisation.
Notes
Elements and Performance Criteria
1. Build networks and develop working relationships
  • 1.1 Formal and informal networks are established at the local, regional and national levels to support ongoing and future liaison and collaboration.
  • 1.2 The roles and responsibilities of stakeholders are recognised and taken account of in interactions.
  • 1.3 Working relationships are developed with stakeholders and used in a way which provides identifiable benefits to the organisation and the community from shared expertise and resources.
  • 1.4 Dealings with stakeholders are conducted in line with ethical and professional standards to develop a relationship of trust and mutual understanding.
  • 1.5 Feedback is obtained from other organisations and governments to inform and improve service delivery.
2. Represent the organisation
  • 2.1 The organisation's message is imparted accurately and in a clear, concise and confident manner to gain stakeholder's understanding and commitment.
  • 2.2 The organisation's representation is sought and promoted on external bodies.
  • 2.3 Opportunities to promote the organisation through media, government and the community are utilised in a positive and constructive manner, in line with organisational requirements.
  • 2.4 Advice to stakeholders is provided consistent with organisation policy, needs, quality standards and legislative responsibilities.
  • 2.5 Advice is provided in the context of strategic planning for the organisation.
  • 2.6 Advice is provided confidentially on matters sensitive to governments and the organisation, in line with privacy and confidentiality legislation and guidelines.
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Stakeholders may include:
local
state/territory and federal governments
industry
national and international associations
other emergency management and non-government organisations e.g. Red Cross/Salvation Army/Cave Rescue
volunteers
community groups
technical advisers
consultants
work groups and individuals internal to the organisation
customers
utilities
Critical aspects for assessment and evidence required to demonstrate competency in this unit
It is essential for this unit that competence be demonstrated in establishment and maintenance of networks which will promote the organisation and achieve the organisation's outcomes.

Consistency in performance
Evidence should be gathered over a period of time in a range of actual or simulated workplace environments.
Context of and specific resources for assessment
Context of assessment
On the job or in a simulated work environment.
Specific resources for assessment
No special requirements.
Replaced By
State Code National Code Title Type
OAZ69 PUACOM010 Promote the organisation's mission and services Unit of competency