Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Communication to stakeholders includes:
electronic or physical means to inform:
business partners
customers
executive management
other employees
public
public agencies, especially regulators
shareholders
suppliers
Commercial set up may include:
business to business (B2B)
business to customer (B2C)
business to government (B2G)
customer to customer (C2C)
E-business models may include such typologies as:
advertising model
affiliate model
auction model
barter model
catalogue model
channel model
exchange model
Arrangements for conducting e-commerce may vary with:
access
commercial set up of trading company
content (product, data and information)
payment methods
services
software
supply arrangements
Data may include:
electronic catalogues
electronic data interchange (EDI)
inventory data
logistics databases
product shipment data
real-time warehouse inventory status
Business and organisational requirements may include:
access and equity principles and practices
business and performance plans
collaborative or partnership arrangements
confidentiality requirements
defined resource parameters
ethical standards
existing technology, systems and processes such as electronic resource planning (ERP) and electronic performance or decision support systems (EPS)
goals, objectives, plans, systems and processes
legal and organisational policies, guidelines and requirements
OHS policies, procedures and programs
quality and continuous improvement processes and standards
quality assurance or procedures manuals
recording and reporting procedures
team and business unit structures and focus
Customer authentication and transaction systems may include:
clearance systems
credit card transactions
customer authentication
customer service team structure and orientation
dishonour systems
electronic bill payment
electronic presentment
fulfilment requirements
payment gateways
privacy compliance
Mobile computing devices may include devices with a data processor such as:
handheld computing devices
mobile cellular telephones
mobile computers
personal digital assistants (PDAs)
Mobile technologies may include:
location and telemetry devices (such as global positioning system)
network connection typology (such as wireless, cellular, satellite)
RFID (Radio Frequency Identification), bar coding and scanning technology
WAP (wireless application protocol) to allow personnel to access logistics databases via handheld or palm-sized devices
Mobile commerce includes:
all activities related to the use of mobile or wireless information and communication technologies (ICTs) to communicate, interact, entertain and transact any time, anywhere, any place across public or private networks
Supply chain includes:
entire cycle from raw materials to producers, component suppliers, manufacturers, wholesalers, third party service providers, retailers, customers and recyclers, freight, distribution and cash flow

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
research and evaluation of appropriate electronic technology for a given business system
capacity to analyse, develop and implement plans for an effective e-business solution, e-retail solution, mobile business solution and electronic supply chain management solution to meet specific organisational needs
knowledge of methods for assuring safe and secure payment using electronic medium.
Context of and specific resources for assessment
Assessment must ensure:
competence is consistently demonstrated over time, and over a range and variety of situations
access to required assessment facilities and resources.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
review of applied projects or learning activities, for instance related to implementing effective electronic solutions across e-commerce, mobile, e-retail and electronic supply chain management for a specific business requirement
direct observation of contextual application of skills
oral or written questioning to assess knowledge of capabilities and limitations of infrastructure
review of research and evaluation of the appropriate electronic technology for a given business system.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
BSBLED704A Review enterprise e-learning systems and solutions implementation.