Unit of competency Outline

Date retreived
22/07/2026 7:24 AM AWST

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Prioritise ICT change requests

Prioritise ICT change requests

Unit of competency
National Code
ICTSAS511
State Code
AUW65
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
029999 - Information Technology, N.e.c.
Original Release Date
16/09/2015
Nominal Hours
15
Description
This unit describes the skills and knowledge required to analyse and prioritise change requests as part of managing information and communications technology (ICT) systems that undergo continual change.It applies to experienced individuals who provide technical advice, guidance and leadership in resolution of specified problems, and may have responsibility for organising others.No licensing, legislative, or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Classify and monitor change requests
  • 1.1 Receive and record change requests from the client or other sources
  • 1.2 Classify and prioritise change requests according to business guidelines and service level agreements (SLAs)
2. Determine priority settings
  • 2.1 Identify risks to business continuity and prioritise changes that reduce risks for implementation
  • 2.2 Evaluate costs and benefits of implementing changes against the current system
  • 2.3 Examine benefits and costs of how and when a change is made, including risks to business continuity
  • 2.4 Schedule change analysis according to business down periods and periods of business-critical activities
3. Develop change analysis work plan to develop and implement changes
  • 3.1 Analyse similar change requests that might be developed and implemented simultaneously
  • 3.2 Determine impact to the system and organisation of methodology and timing of change
  • 3.3 Notify reason for the change to key stakeholders
  • 3.4 Determine resources necessary to carry out the change development, taking into account time and cost constraints
  • 3.5 Develop a change plan based on change analysis
  • 3.6 Review change-plan documentation to ensure it is completed according to system documentation standards
  • 3.7 Forward change plan to appropriate person for consideration and decision
4. Confirm change plan is complete and satisfies client
  • 4.1 Conduct feedback session with client groups to ensure change requirements are satisfactory
  • 4.2 Complete follow-up work and make recommendations for changes in procedures or documentation
No information
No information
Replaces
State Code National Code Title Type
D8097 ICASAS511A Prioritise IT change requests Unit of competency
Replaced By
State Code National Code Title Type
OBS42 ICTSAS529 Prioritise ICT change requests Unit of competency
State Code National Code Title Type
AWF1 ICT50115 Diploma of Information Technology Qualification
BEH1 ICT50118 Diploma of Information Technology Qualification