Unit of competency Outline

Date retreived
22/07/2026 10:50 AM AWST

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Prioritise ICT change requests

Prioritise ICT change requests

Unit of competency
National Code
ICTSAS529
State Code
OBS42
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
21/07/2020
View on TGA
State Implementation and Classification
Approved Date
15/01/2021
Field of Education
029999 - Information Technology, N.e.c.
Original Release Date
15/01/2021
Nominal Hours
15
Description
This unit describes the skills and knowledge required to analyse and prioritise change requests as part of managing Information and Communications Technology (ICT) systems that undergo continual change.It applies to experienced individuals who provide technical advice, guidance and leadership in the resolution of specified problems and may have responsibility for organising others.No licensing, legislative, or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare to prioritise change requests
  • 1.1 Identify organisational change request recording methods, policies and procedures
  • 1.2 Identify and document change requests according to organisational policies and procedures
  • 1.3 Classify and prioritise change requests according to service level agreements (SLAs) and organisational requirements
2. Determine priority settings
  • 2.1 Identify organisational business continuity risks
  • 2.2 Prioritise identified risks and determine risk reduction change implementation hierarchy
  • 2.3 Evaluate costs, benefits and timing of change implementation according to organisational requirements
  • 2.4 Schedule and document change analysis according to organisational requirements
  • 2.5 Submit document to required personnel, seek and respond to feedback
3. Develop change analysis work plan
  • 3.1 Identify change requests
  • 3.2 Determine and document systems impact and organisation of methodology and timing of change
  • 3.3 Determine and document change plan and include required change development resources
  • 3.4 Submit documentation to required personnel and seek and respond to feedback
  • 3.5 Obtain final task sign off
No information
No information
Replaces
State Code National Code Title Type
AUW65 ICTSAS511 Prioritise ICT change requests Unit of competency
State Code National Code Title Type
BFG0 ICT50120 Diploma of Information Technology Qualification
BGJ4 ICT50220 Diploma of Information Technology Qualification