Unit of competency Outline
Date retreived
23/07/2026 12:58 AM AWST
23/07/2026 12:58 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Supervise in a health setting
Supervise in a health setting
Unit of competency
National Code
HLTSUP401B
HLTSUP401B
State Code
D8519
D8519
TGA Status
Replaced
Replaced
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
30/06/2014
Field of Education
080303 - Human Resource Management
Original Release Date
30/06/2014
Nominal Hours
60
Description
DescriptorThis unit of competency describes the skills and knowledge required to supervise workers in a health settingIt involves working with a work group to optimise client safety and comfort whilst completing job expectations and outputs
Notes
Elements and Performance Criteria
1. Facilitate understanding of the work group's purpose
- 1.1 Communicate organisation's mission and goals, legislative and regulatory requirements to the work group
- 1.2 Assist the work group to understand the importance of client safety and comfort to the overall goals of the organisation
- 1.3 Assist the work group to understand its contribution to the organisation's goals, including client safety and comfort
- 1.4 Assist the work group to identify possible risks to client safety and comfort and develop a risk management plan
- 1.5 Assist the work group to develop an operational plan to meet expected outputs, in a context of optimal client safety and comfort
2. Implement operational plan
- 2.1 Ensure that individuals understand their roles, responsibilities and contribution to client safety and comfort
- 2.2 Support work group to complete job functions in a manner consistent with goals and client safety and comfort
- 2.3 Secure resources required to meet work group goals in a context of client safety and comfort
3. Monitor work group performance
- 3.1 Support the work group to develop strategies to monitor performance
- 3.2 Support the work group to identify indicators of possible deviations from work group goals and client safety and comfort
- 3.3 Support the work group to establish strategies to monitor work performance in a context of client safety and comfort
- 3.4 Comply with or establish reporting processes for work group performance
4. Manage performance deviations
- 4.1 Facilitate work group problem solving to deal with all performance deviations and threats to client safety and comfort
- 4.2 Support the work group and/or individuals to address performance deviations
- 4.3 Report deviations to performance and threats to client safety and comfort and solutions to an appropriate person
5. Procure information and resources to support work group performance
- 5.1 Identify sources of information and resources that may contribute to work group performance
- 5.2 Respond to information needs of the work group
- 5.3 Secure relevant information and/or resources
- 5.4 Distribute relevant information and/or resources to the work group
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Actions to support client safety and comfort may include:
Communicating effectively, including communicating risk, obtaining consent, involving the client as a partner in health care and being culturally respectful
Identifying, preventing and managing adverse events and near misses
Use of evidence and information to promote best practice and enhance client safety
Working safely
Being ethical
Continuing learning
Addressing issues specific to the client and/or client group
A risk management plan may include but is not limited to:
Identification of possible threats to client safety and comfort
Strategies to mitigate risk
Response plan for breaches of client safety and comfort
Supporting work group to complete job functions may include:
Clear communication of expectations
Modelling
Mentoring
Training
Responding appropriately and in a timely fashion to deviations to performance and threats to client safety and comfort
Facilitate problem solving on an individual and work group level
Resources may include:
Information
Equipment
Materials
Strategies for monitoring performance may include:
Self monitoring
Measurement against defined job functions
Client satisfaction
Peer monitoring
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Actions to support client safety and comfort may include:
Communicating effectively, including communicating risk, obtaining consent, involving the client as a partner in health care and being culturally respectful
Identifying, preventing and managing adverse events and near misses
Use of evidence and information to promote best practice and enhance client safety
Working safely
Being ethical
Continuing learning
Addressing issues specific to the client and/or client group
A risk management plan may include but is not limited to:
Identification of possible threats to client safety and comfort
Strategies to mitigate risk
Response plan for breaches of client safety and comfort
Supporting work group to complete job functions may include:
Clear communication of expectations
Modelling
Mentoring
Training
Responding appropriately and in a timely fashion to deviations to performance and threats to client safety and comfort
Facilitate problem solving on an individual and work group level
Resources may include:
Information
Equipment
Materials
Strategies for monitoring performance may include:
Self monitoring
Measurement against defined job functions
Client satisfaction
Peer monitoring
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this competency unit:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Consistency of performance should be demonstrated over the required range of situations relevant to the workplace
Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible
Context of and specific resources for assessment:
Assessment should replicate workplace conditions as far as possible
Simulations may be used to represent workplace conditions as closely as possible. Acceptable simulation requires:
involvement with a work group
replication of situations and circumstances to assess essential knowledge and skills
Resources essential for assessment include access to:
relevant workplace or appropriately simulated environment where assessment can take place
relevant legislation, regulations and guidelines
mission statement and goals
client safety and comfort requirements for a range of work contexts
Method of assessment
Observation in the work place (if possible)
Written assignments/projects or questioning should be used to assess knowledge
Case study and scenario as a basis for discussion of issues and strategies to contribute to best practice.
Clinical skills involving direct client care are to be assessed initially in a simulated clinical setting (laboratory). If successful, a second assessment is to be conducted during workplace application under direct supervision
Access and equity considerations:
All workers in the health industry should be aware of access and equity issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this competency unit:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Consistency of performance should be demonstrated over the required range of situations relevant to the workplace
Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible
Context of and specific resources for assessment:
Assessment should replicate workplace conditions as far as possible
Simulations may be used to represent workplace conditions as closely as possible. Acceptable simulation requires:
involvement with a work group
replication of situations and circumstances to assess essential knowledge and skills
Resources essential for assessment include access to:
relevant workplace or appropriately simulated environment where assessment can take place
relevant legislation, regulations and guidelines
mission statement and goals
client safety and comfort requirements for a range of work contexts
Method of assessment
Observation in the work place (if possible)
Written assignments/projects or questioning should be used to assess knowledge
Case study and scenario as a basis for discussion of issues and strategies to contribute to best practice.
Clinical skills involving direct client care are to be assessed initially in a simulated clinical setting (laboratory). If successful, a second assessment is to be conducted during workplace application under direct supervision
Access and equity considerations:
All workers in the health industry should be aware of access and equity issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C9519 | HLTSUP401A | Supervise in a health setting | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J073 | HLT40412 | Certificate IV in Health Supervision | Qualification |