Unit of competency Outline

Date retreived
23/07/2026 1:01 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Manage Telehealth technology

Manage Telehealth technology

Unit of competency
National Code
HLTADM002
State Code
WG651
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
3.00
Current Release Date
06/08/2015
View on TGA
State Implementation and Classification
Approved Date
20/02/2014
Field of Education
061307 - Health Promotion
Original Release Date
20/02/2014
Nominal Hours
60
Description
This unit describes the skills and knowledge required to select, use and maintain Telehealth technology according to organisation needs. It requires the ability to protect the security of data, particularly in relation to client confidentiality and privacy.It applies to individuals in small to medium sized organisations who play a role in coordinating Telehealth activities in line with policies, procedures and protocols and legal and ethical requirements surrounding clinical risk management and governance.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Determine technology requirements
  • 1.1 Seek information on organisation technology requirements based on consultation with appropriate colleagues and client population needs
  • 1.2 Investigate and document options for Telehealth platforms and select hardware and software options that best meet organisation needs
  • 1.3 Make recommendations to relevant colleagues within scope of own job role
  • 1.4 Obtain and evaluate costings for chosen hardware and software options
  • 1.5 Liaise with Telehealth and video consultation vendors to organise purchase and set up in line with scope of own job role, standards and organisation requirements
2. Set up consultation sessions
  • 2.1 Prepare Telehealth video conferencing equipment for consultations according to organisation policy, procedures and protocols
  • 2.2 Verify all equipment meets requirements of organisation guidelines for Telehealth video conferencing
  • 2.3 Ensure the Telehealth consultation environment and facilities are conducive to patient care ensuring confidentiality and privacy
  • 2.4 Support and coach colleagues with use of Telehealth technology
3. Maintain telehealth equipment
  • 3.1 Complete routine maintenance of Telehealth technologies, supporting equipment and facilities according to manufacturer instructions
  • 3.2 Make regular checks to confirm that technologies meet health, safety, industry and task specific legislation and requirements
  • 3.3 Use troubleshooting techniques to resolve minor technology problems
  • 3.4 Identify situations where expert assistance is required and organise technical support
  • 3.5 Provide information about privacy and confidentiality obligations technical support personnel
  • 3.6 Complete accurate maintenance documentation
4. Protect security of Telehealth information system
  • 4.1 Determine information security risks associated with provision of Telehealth services
  • 4.2 Obtain Telehealth access and equity requirements and clearance levels in accordance with organisational requirements
  • 4.3 Test security of information system with daily data back-up, periodic testing and restoration of back-ups
  • 4.4 Ensure accurate records of user account and security access details are provided to Telehealth clients in line with system integrity, privacy and risk management
  • 4.5 Communicate privacy, confidentiality and security obligations to all Telehealth personnel
  • 4.6 Complete data security documentation according to organisation and legal requirements
No information
No information
Replaced By
State Code National Code Title Type
OEI33 HLTADM009 Manage Telehealth technology Unit of competency