Unit of competency Outline

Date retreived
22/07/2026 9:55 AM AWST

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Work in a socially diverse environment

Work in a socially diverse environment

Unit of competency
National Code
AVIG2003
State Code
AWP74
TGA Status
Current
DTWD Status
Approved
Current Release Number
2.00
Current Release Date
01/02/2021
View on TGA
State Implementation and Classification
Approved Date
16/08/2016
Field of Education
120505 - Work Practices Programmes
Original Release Date
16/08/2016
Nominal Hours
20
Description
This unit involves the skills and knowledge required to work in a socially diverse environment in compliance with relevant regulatory requirements of the Civil Aviation Safety Authority (CASA) and national operating standards.It includes communicating with customers and colleagues from diverse backgrounds, and dealing with cross-cultural misunderstandings.This unit addresses aviation non-technical skill requirements (mental, social and personal-management abilities) related to teamwork duties of aviation personnel, and contributes to safe and effective performance in complex aviation operational environments.Operations are conducted as part of recreational, commercial and military aircraft activities across a variety of operational contexts within the Australian aviation industry.Work is performed independently or under limited supervision as a single operator or within a team environment.Licensing, legislative, regulatory or certification requirements are applicable to this unit.Use for Defence Aviation is to be in accordance with relevant Defence Orders, instructions, publications and regulations.
Notes
Elements and Performance Criteria
1 Communicate with customers and colleagues from diverse backgrounds
  • 1.1 Customers and colleagues from diverse groups are valued and treated with respect and sensitivity
  • 1.2 Individual needs are appropriately recognised in verbal and non-verbal communication
  • 1.3 Where language barriers exist, reasonable efforts are made to communicate by alternative means
  • 1.4 Assistance from colleagues, reference books or outside organisations is actively sought, as required
2 Deal with misunderstandings
  • 2.1 Issues that may cause conflict or misunderstanding in the workplace are identified and addressed
  • 2.2 Difficulties are addressed with appropriate people and assistance is sought from team leaders
  • 2.3 When difficulties or misunderstandings occur, possible diversity needs are considered
  • 2.4 Efforts are made to resolve misunderstandings, taking account of diversity considerations
  • 2.5 Issues and problems are referred to appropriate team leader/supervisor for follow-up
No information
No information
Replaces
State Code National Code Title Type
WE195 AVIG2003A Work in a socially diverse environment Unit of competency