Unit of competency Outline
Date retreived
22/07/2026 6:07 AM AWST
22/07/2026 6:07 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide court support to Indigenous clients
Provide court support to Indigenous clients
Unit of competency
National Code
PSPCRT410B
PSPCRT410B
State Code
WE696
WE696
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
04/07/2014
Field of Education
091103 - Legal Studies
Original Release Date
04/07/2014
Nominal Hours
30
Description
This unit covers the ability to negotiate and assist Indigenous Australians in their dealings with the court. It includes providing advice and support to the court and the Aboriginal community, and assisting Aboriginal people in court.In practice, provision of court support to Indigenous clients may overlap with other generalist or specialist public sector work activities, such as acting ethically, working with diversity, complying with legislation, applying government processes, and gathering and analysing information.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1. Provide information and options.
- 1.1. Information and options are provided to Indigenous court users in a culturally appropriate and respectful manner.
- 1.2. Client information is used to identify services required, and protocols for the sharing of information are observed in a culturally appropriate manner.
- 1.3. Identify and apply organisational policy and procedures relevant to Indigenous people in the provision of information and options, including alternative procedural options available to Indigenous people.
- 1.4. Appropriate referrals are provided according to organisational policy and procedures, including making necessary and appropriate arrangements according to client needs.
- 1.5. Problems raised by clients are clarified and addressed according to organisational policy and procedures, including referral and seeking appropriate assistance.
2. Provide support to Indigenous Australians involved in court proceedings.
- 2.1. Assistance is provided to Indigenous people to access support services and any alternative, available procedural options.
- 2.2. Assistance is provided to Indigenous people to complete procedural requirements.
- 2.3. Information regarding procedural requirements is communicated to Indigenous court users and their nominated representatives, and protocols for the sharing of information are observed in a culturally appropriate manner.
- 2.4. Obligations contained in orders are explained and understanding of the ramifications of non-compliance is confirmed in a culturally appropriate and respectful manner.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Court users may include:
witness
support person
nominated representative
defendant
applicant
expert witness
Culturally appropriate and respectful manner may include:
gender of court user
languages spoken
verbal and non-verbal behaviour
Appropriate referrals may include:
Aboriginal Legal Service
Legal Aid
drug and alcohol services
Aboriginal liaison services
support services
Procedural requirements may include:
initiating matters
complying with orders
lodging documents
appearing in court
Court users may include:
witness
support person
nominated representative
defendant
applicant
expert witness
Culturally appropriate and respectful manner may include:
gender of court user
languages spoken
verbal and non-verbal behaviour
Appropriate referrals may include:
Aboriginal Legal Service
Legal Aid
drug and alcohol services
Aboriginal liaison services
support services
Procedural requirements may include:
initiating matters
complying with orders
lodging documents
appearing in court
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessment must confirm the ability to:
provide information on Indigenous issues and cultural information to judiciary and court staff
provide information on courts and the justice system to Indigenous court users
provide culturally appropriate responses to a range of questions to ensure understanding
access knowledge of organisational policy and procedure to provide appropriate information and options to Indigenous court users
explain defendants' obligations to ensure understanding
provide appropriate referrals for assistance where relevant
comply with legislative and organisational policies and procedures.
Consistency in performance
Competency should be demonstrated by providing court support to Indigenous clients on a range of occasions, over time.
Context of and specific resources for assessment
Assessment must comply with:
applicable regulations and codes
workplace procedures and protocols.
Access may be required to:
a workplace environment or one that closely resembles normal work practices and replicates the range of conditions likely to be encountered when providing court support to Indigenous clients, including coping with difficulties, irregularities and breakdowns in routine
legislation, policy, procedures and protocols relating to the provision of court support to Indigenous clients
case studies and workplace scenarios to capture the range of situations likely to be encountered when providing court support to Indigenous clients
Guidance information for assessment
The following assessment methods are suggested:
oral questioning about relevant legislation, acting ethically, and applying processes
observation of the candidate responding to a range of contexts to ensure achievement of the unit outcomes
feedback from peers and/or supervisor that the candidate consistently applies relevant workplace procedures
review of records completed by candidate or reports of performance
In all cases, practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency that are difficult to assess directly. Questioning techniques should suit the language and literacy levels of the candidate.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessment must confirm the ability to:
provide information on Indigenous issues and cultural information to judiciary and court staff
provide information on courts and the justice system to Indigenous court users
provide culturally appropriate responses to a range of questions to ensure understanding
access knowledge of organisational policy and procedure to provide appropriate information and options to Indigenous court users
explain defendants' obligations to ensure understanding
provide appropriate referrals for assistance where relevant
comply with legislative and organisational policies and procedures.
Consistency in performance
Competency should be demonstrated by providing court support to Indigenous clients on a range of occasions, over time.
Context of and specific resources for assessment
Assessment must comply with:
applicable regulations and codes
workplace procedures and protocols.
Access may be required to:
a workplace environment or one that closely resembles normal work practices and replicates the range of conditions likely to be encountered when providing court support to Indigenous clients, including coping with difficulties, irregularities and breakdowns in routine
legislation, policy, procedures and protocols relating to the provision of court support to Indigenous clients
case studies and workplace scenarios to capture the range of situations likely to be encountered when providing court support to Indigenous clients
Guidance information for assessment
The following assessment methods are suggested:
oral questioning about relevant legislation, acting ethically, and applying processes
observation of the candidate responding to a range of contexts to ensure achievement of the unit outcomes
feedback from peers and/or supervisor that the candidate consistently applies relevant workplace procedures
review of records completed by candidate or reports of performance
In all cases, practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency that are difficult to assess directly. Questioning techniques should suit the language and literacy levels of the candidate.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWW33 | PSPCRT011 | Provide court support to Indigenous clients | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| W995 | CSC40112 | Certificate IV in Correctional Practice | Qualification |
| J285 | PSP40312 | Certificate IV in Government (Court Compliance) | Qualification |
| J286 | PSP40412 | Certificate IV in Government (Court Services) | Qualification |