Unit of competency Outline

Date retreived
22/07/2026 4:00 PM AWST

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Support system software

Support system software

Unit of competency
National Code
ICTSAS419
State Code
AUW43
TGA Status
Replaced
DTWD Status
Transition (Replaced)
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
029999 - Information Technology, N.e.c.
Original Release Date
16/09/2015
Nominal Hours
45
Description
This unit describes the skills and knowledge required to operate and support system software.It applies to individuals who provide assistance and use technical and specialised knowledge and a systematic approach to tasks to ensure organisational standards are met in maintaining the operating system.No licensing, legislative, or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Maintain system software
  • 1.1 Evaluate system effectiveness against organisational requirements and benchmarks to determine if maintenance activities should be commenced
  • 1.2 Use system utilisation, file and disk structure, performance reports and files to identify peak periods and possible performance problems
  • 1.3 Monitor system data levels to determine whether system performance is consistent with predetermined standards
  • 1.4 Troubleshoot the system, if required, with appropriate system tools
  • 1.5 Monitor and retune the system to improve performance
2. Set up and manage system files
  • 2.1 Evaluate system requirements and monitor the appropriateness of file and folder structures
  • 2.2 Use appropriate administration and tools to create file and folder structures
  • 2.3 Set security, access and sharing of file system to meet requirements
  • 2.4 Identify virus protection requirements of the network in line with policies and organisational requirements
  • 2.5 Scan system for viruses and remove detected viruses
  • 2.6 Test file system to ensure appropriate access is available to user groups
  • 2.7 Ensure logon scripts and custom written utilities and programs conform to organisational guidelines for simple programming constructs
  • 2.8 Document the file system created according to organisational guidelines
3. Monitor and manage system usage and security
  • 3.1 Monitor user access against user access levels
  • 3.2 Review security requirements for user and data to be stored on network
  • 3.3 Determine risks that data is exposed to, and formulate appropriate prevention and recovery processes
  • 3.4 Implement a system to provide backup and to restore services in the event of a disaster
  • 3.5 Document disaster recovery procedures
4. Carry out system backup
  • 4.1 Confirm backup schedule meets organisational requirements
  • 4.2 Ensure system backups are completed according to organisational, scheduling and system requirements
  • 4.3 Ensure that a secure off-site location for the storage of backup media is provided and used
  • 4.4 Ensure system backups are recorded according to organisational requirements
5. Restore system backup
  • 5.1 Ensure system restores are completed when required for system recovery or testing according to organisational guidelines
  • 5.2 Optimise the restored system according to organisational requirements
  • 5.3 Ensure system restores are documented according to organisational requirements
No information
No information
Replaces
State Code National Code Title Type
D8081 ICASAS419A Support system software Unit of competency
Replaced By
State Code National Code Title Type
OBS53 ICTSAS441 Support ICT system software Unit of competency