Unit of competency Outline

Date retreived
22/07/2026 8:14 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Support ICT system software

Support ICT system software

Unit of competency
National Code
ICTSAS441
State Code
OBS53
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
21/07/2020
View on TGA
State Implementation and Classification
Approved Date
15/01/2021
Field of Education
029999 - Information Technology, N.e.c.
Original Release Date
15/01/2021
Nominal Hours
45
Description
This unit describes the skills and knowledge required to support Information and Communications Technology (ICT) system software through the management of ICT system files, management of ICT system security, ICT system backups and ICT system restores.It applies to individuals who provide assistance and use technical and specialised knowledge and a systematic approach to tasks to ensure organisational standards are met in maintaining operating systems.No licensing, legislative, or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Access and maintain ICT system software
  • 1.1 Access ICT system software according to organisational procedures
  • 1.2 Evaluate ICT system effectiveness against organisational requirements and benchmarks and determine if maintenance activities should be commenced
  • 1.3 Identify peak periods and performance problems
  • 1.4 Monitor ICT system data levels
  • 1.5 Troubleshoot ICT system with required ICT system tools as needed
  • 1.6 Monitor and retune ICT system
2. Set up and manage ICT system files
  • 2.1 Access ICT system files
  • 2.2 Evaluate ICT system requirements and monitor appropriateness of file and folder structures
  • 2.3 Create required administration file and folder structures
  • 2.4 Set up security and access and sharing of file system according to ICT system requirements
  • 2.5 Test file system and confirm required access to user groups
  • 2.6 Write logon scripts and custom utilities and programs according to organisational guidelines
  • 2.7 Document file system created according to organisational guidelines
3. Monitor and manage ICT system usage and security
  • 3.1 Monitor user access against user access levels
  • 3.2 Review user and data security requirements
  • 3.3 Identify virus protection requirements of network according organisational requirements
  • 3.4 Scan ICT system for viruses and remove detected viruses
  • 3.5 Determine data exposure risks and formulate required prevention and recovery processes
  • 3.6 Implement backup and to restore services system
  • 3.7 Document disaster recovery procedures according to organisational requirements
4. Carry out ICT system backup and restore ICT system backup
  • 4.1 Confirm backup schedule meets organisational requirements
  • 4.2 Complete ICT system backup according to organisational, scheduling and system requirements
  • 4.3 Provide and use a secure off-site location for storage of backup media
  • 4.4 Complete required ICT system restores and system recovery according to organisational guidelines
  • 4.5 Optimise restored ICT system according to organisational requirements
  • 4.6 Record ICT system backups and restores according to organisational requirements
5. Finalise ICT system software support procedures
  • 5.1 Confirm all ICT system support procedures have been performed
  • 5.2 Review implemented ICT system changes
  • 5.3 Evaluate and report on ICT system support procedures
No information
No information
Replaces
State Code National Code Title Type
AUW43 ICTSAS419 Support system software Unit of competency