Unit of competency Outline
Date retreived
22/07/2026 6:08 PM AWST
22/07/2026 6:08 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Deliver employment services to employers
Deliver employment services to employers
Unit of competency
National Code
CHCECD005
CHCECD005
State Code
AWB13
AWB13
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
04/05/2016
Field of Education
090515 - Welfare Studies
Original Release Date
04/05/2016
Nominal Hours
35
Description
This unit describes the skills and knowledge required to determine employer needs and service level requirements, source suitable job seekers, and provide employer advice and support following the placement.This unit applies to individuals working in employment services, within established policies and procedures.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand Standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Determine specific employer needs
- 1.1 Analyse specific position descriptions, selection criteria and employer requirements
- 1.2 Clarify conditions of employment with the employer
- 1.3 Agree and document needs with employer
- 1.4 Negotiate, agree and document level of service to be provided with employer
2. Source suitable job seekers
- 2.1 Access databases and other listings of job seekers held by the organisation to identify potential matches
- 2.2 Source suitable job seekers through collaboration with other employment services providers
- 2.3 Respond to job seeker enquiries regarding the positions and provide accurate information
3. Support employer service requirements
- 3.1 Provide timely information about the recruitment process
- 3.2 Provide information to employers about immediate forms of assistance and support
- 3.3 Maintain contact with employer and determine ongoing support needs
- 3.4 Seek feedback from employers to monitor the quality of service provided
- 3.5 Use feedback and reflection as the basis for improvement of service outcomes
4. Contribute to workforce planning
- 4.1 Collaborate with employers to identify available and relevant workforce planning options
- 4.2 Recommend flexible and innovative work arrangements to address identified needs of organisation
- 4.3 Promote options that provide a balanced approach to managing pressures and priorities of work and life
- 4.4 Provide advice that supports employers to implement flexible work arrangements and encourage problem solving approaches
- 4.5 Assist employer to monitor effectiveness of change according to organisation procedures
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D2474 | CHCES304B | Deliver recruitment services | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| AYZ9 | CHC41115 | Certificate IV in Employment Services | Qualification |