Elements and Performance Criteria

This unit of competency should be demonstrated in accordance with the organisation's:
goals, values, objectives, plans, systems and processes
ethical standards
client service standards
access and equity principles and practices
communication channels
quality control and continuous improvement processes and standards
compliance with legislation, codes and workplace standards

Legislation, codes and national standards relevant to the workplace may include:
Equal Opportunity legislation
Copyright Act and amendments
Occupational Health and Safety legislation

Information service providers include a range of organisations or agencies that provide information, eg:
libraries
museums, galleries and archives
record management units
government departments, agencies or shopfronts
business and financial information units
information units within a parent organisation
community advisory organisations or bureaus

Customers and suppliers may be:
internal or external
drawn from existing or new sources

Resources may include:
people
finance
information
equipment
power/energy
time
buildings/facilities
technology

Learning may take place through a range of methods such as:
mentoring
coaching
exchange/rotation
shadowing
structured training programs

Strategies to develop information literacy may include:
reading current literature including specialist journals and industry magazines
participating actively in relevant industry associations
participating in professional development and other learning opportunities
participating in, and contributing to, discussion through conferences, meetings, seminars, courses and journals

Critical aspects of evidence

Evidence to demonstrate consistent achievement of this unit's outcomes includes:

ability to locate, evaluate and use relevant information in a workplace setting
active development of own information literacy skills

Concurrent assessment of units

This unit may be assessed in conjunction with the following units:

Assist clients to use an information service effectively
Manage own work performance and learning

Underpinning knowledge and skills
Skills and knowledge are required in:
communication and promotion
contributing to the development of the workplace as a learning organisation
information literacy
the principles of lifelong learning and ability to develop and implement learning strategies in career and personal development planning
applying information literacy principles to work undertaken in an information service organisation
reflecting on the application of information literacy skills in the workplace
acquiring and using information appropriate to work responsibilities
using information literacy strategies for own career and professional development
reflecting the application of information literacy skills in work practice
information technology
operating computer hardware to manage files and disks, print documents and use a keyboard and mouse
following basic information technology security procedures
operating computer software to process information and enter simple data and records accurately
the work environment
applying principles of best practice to own work

Resource implications

Competency in this unit should be assessed using all the relevant resources commonly provided by an information service provider. Specific assessment tools may include:

relevant policies and procedures manuals
other organisational documentation, eg organisational charts, floor plans, instructions for clients

Method and context of assessment

Evidence of competence may be obtained through a variety of methods including:

supporting evidence from section manager or equivalent
position description
discussion of own learning and development
examples of application of information literacy skills in specific areas of work or activities
discussion of relevant case studies
simulation
Competency in this unit needs to be assessed over a period of time, in a range of contexts and on multiple occasions involving a combination of direct, indirect and supplementary forms of evidence.
Assessment should occur either off the job, on the job or in a combination of on and off the job.

Communicating ideas and information
(2)

Collecting analysing and organising information
(2)

Planning and organising activities
(2)

Working with others and in teams
(1)

Using mathematical ideas and techniques
(1)

Solving problems
(1)

Using technology
(1)