Unit of competency Outline

Date retreived
23/07/2026 7:24 AM AWST

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Monitor and enhance information access

Monitor and enhance information access

Unit of competency
National Code
CULLB508C
State Code
D1788
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
05/04/2004
View on TGA
State Implementation and Classification
Approved Date
19/09/2008
Field of Education
091301 - Librarianship And Information Management
Original Release Date
19/09/2008
Nominal Hours
120
Description
This unit describes the performance outcomes, skills and knowledge required to monitor and enhance the service provider's information systems and services. It focuses on the monitoring and evaluation of new technological developments and the development of strategies to enhance existing services or introduce new services.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1 Evaluate current systems and services
  • 1.1 Assess the need for enhanced systems and services based on knowledge of technological and other developments and current organisational strategies and priorities
  • 1.2 Evaluate functional requirements and the capacity of existing systems based on review of current and potential workplace needs
  • 1.3 Consult with colleagues and customers on an ongoing basis to monitor response to current systems and services
2 Evaluate potential new systems and services
  • 2.1 Evaluate potential systems and services to take account of all cost and resource implications and the organisation's short and long term priorities
  • 2.2 Take account of technical support needs, transition arrangements and user training/support requirements
  • 2.3 Make appropriate recommendations to relevant colleagues for new or changed systems and services, including all relevant supporting information
3 Establish systems and services
  • 3.1 Provide timely advice of new systems and services to relevant colleagues
  • 3.2 Introduce new systems and services in a manner which causes minimum disruption to colleagues and customers
  • 3.3 Ensure integration of financial, security and legal requirements into planning and implementation
  • 3.4 Provide and/or organise relevant training and support for colleagues
  • 3.5 Monitor efficiency and effectiveness of new systems and services in consultation with colleagues and make adjustments accordingly
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Systems and services may relate to:
computer systems (hardware and software)
networked information sources (local, national or international)
customer service procedures
workflows and associated routines

Technological and other developments may relate to:
availability of new systems
system upgrades
availability of new technology within the organisation
change in organisational priorities
change in nature or scope of services to be offered

Current and potential workplace needs may relate to:
new services being offered
need for resource re-allocation
changing nature of workforce
changing nature of customer
trends in information services provision

Cost and resource implications may relate to:
people
finance
equipment
power/energy
time
buildings/facilities
technology
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
ability to carry out a needs analysis to determine system requirements
knowledge of system and service requirements appropriate to information agencies
knowledge of current and potential technological developments relevant to information agencies.


Context of and specific resources for assessment
Assessment must ensure:
access to an operational information system
assessment conducted over a period of time to reflect both the planning and implementation aspects of the unit
interaction with others to reflect the consultation aspects of this unit.


Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
evaluation of projects conducted by the candidate to establish or review systems and services for a particular work context
evaluation of candidate's response to different case studies and scenarios to assess ability to adapt skills to different workplace situations
evaluation of reports prepared by the candidate detailing processes undertaken to review current systems and plan new systems in a given work context.



Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
CULLB708C Manage information access.
Replaces
State Code National Code Title Type
C1472 CULLB203A Develop own information literacy skills Unit of competency
C7142 CULLB508B Monitor and enhance information access Unit of competency