Unit of competency Outline

Date retreived
23/07/2026 4:46 AM AWST

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Develop and maintain community and stakeholder relationships

Develop and maintain community and stakeholder relationships

Unit of competency
National Code
BSBLIB512
State Code
AWF97
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
14/01/2016
View on TGA
State Implementation and Classification
Approved Date
05/07/2016
Field of Education
080509 - Public Relations
Original Release Date
05/07/2016
Nominal Hours
100
Description
This unit describes the skills and knowledge required to develop and maintain relationships with people and organisations in local communities through regular and ongoing consultation to maintain the quality of service provision.It applies to individuals who work in any industry or community context where there is a need for a proactive approach to establishing and building networks and relationships between organisations and stakeholders and who operate autonomously, often with managerial responsibility.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Plan stakeholder consultation
  • 1.1 Review and assess current and potential stakeholders to determine needs, interests, and priorities and trends, in consultation with colleagues
  • 1.2 Identify key stakeholders, their representatives and ways to establish and maintain links
  • 1.3 Research and maintain a collection of current relevant information on stakeholders
  • 1.4 Check organisational plans for appropriate reference to interaction with stakeholders
  • 1.5 Ensure planning takes account of relevant internal and external factors
2 Establish productive stakeholder relationships
  • 2.1 Use a range of formal and informal strategies to facilitate relationships between stakeholders and own organisation
  • 2.2 Identify and assess strategies for formal links between own organisation and key stakeholders
  • 2.3 Implement strategies likely to be successful in establishing productive relationships with stakeholders
  • 2.4 Determine purpose and parameters of specific consultations, and brief participants accordingly
  • 2.5 Integrate information from stakeholder consultations into organisational planning and share with relevant colleagues in a timely manner
  • 2.6 Monitor and evaluate stakeholder relationships and take appropriate action to continuously improve them, in consultation with colleagues
3 Represent organisation to local community
  • 3.1 Communicate organisational role accurately, confidently and clearly to promote stakeholder awareness
  • 3.2 Promote organisation to external bodies that have a stake in its role, funding and operations
No information
No information
Replaces
State Code National Code Title Type
D9435 CULREL501A Develop and maintain community and stakeholder relationships Unit of competency
Replaced By
State Code National Code Title Type
OCG05 BSBINS510 Develop community and stakeholder relationships in a library environment Unit of competency
State Code National Code Title Type
AZL4 CUA40815 Certificate IV in Arts Administration Qualification
AZJ4 BSB52115 Diploma of Library and Information Services Qualification