Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Organisational requirements may be outlined and reflected in:
access and equity policy, principles and practices
business and performance plans
client service policies, procedures and standards
codes of conduct and codes of practice
communication channels and reporting procedures
communication of services offered
complaint and dispute resolution procedures
compliance with legislation, codes and workplace standards
continuous improvement processes and standards
defined resource parameters
duty of care
employer and employee rights and responsibilities
ethical standards
legal policies and guidelines
occupational health and safety policies, procedures and programs
organisational mission statement, goals, objectives, plans, systems and processes
policies and procedures relating to the setting of fees and the negotiation and management of contracts
policies and procedures relating to own role, responsibilities and delegation
privacy and confidentiality policies and procedures
quality assurance and/or procedures manuals
records and information management systems and processes
style guides and other guides used to prepare documents.
Appropriate sources may include:
Australian standards
BCA, including updates and interpretations
building certifier requirements
clients and other stakeholders
commonwealth DDA and state and territory anti-discrimination legislation and regulations
electrical codes
enterprise operating procedures
other commonwealth, state and territory, and local government legislation and regulations, including:
building
environmental
commonwealth, state and territory human rights, equal opportunity and disability discrimination agencies
industry codes of practice and ethics
plumbing codes
product manufacturers' technical manuals and data sheets
workplace codes of practice.
Relevant standards, codes and legislative requirements may include:
Australian standards
BCA, including updates and interpretations
building certifier requirements
commonwealth DDA and state and territory anti-discrimination legislation and regulations
electrical codes
enterprise operating procedures
other commonwealth, state and territory, and local government legislation and regulations, including:
building
environmental
industry codes of practice and ethics
plumbing codes
product manufacturers' technical manuals and data sheets
workplace codes of practice.
Communicating in an appropriate manner may include:
written correspondence:
formal (e.g. memorandums)
informal (e.g. company message pads)
completion of pre-drafted templates
electronic (e.g. email)
verbal communication with written follow up.
Interpersonal skills and communication techniques may include:
active listening to clarify and confirm understanding
control of tone of voice and body language
culturally aware/sensitive use of language and concepts
demonstrating flexibility and a willingness to negotiate
presenting options and consequences
providing constructive feedback
reflection
seeking feedback to confirm understanding of needs
summarising and paraphrasing to check understanding
using effective presentation aids (e.g. audiovisual slides, diagrams, photographs and pictures)
using language that is:
accurate, articulate and concise
positive, confident and cooperative
verbal or non-verbal.
Clients and other stakeholders may include:
agents and agent representatives
builders and allied trades people
building architects and designers
building owners and occupiers
building certifiers
engineers
commonwealth, state and territory, and local government authorities
industry associations
maintenance providers
manufacturers and suppliers of disability access products
other appropriate bodies or organisations
project managers and site managers.
Client records may include:
computer files and online data
hard copy client history files including plans, drawings, specifications and previous reports.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
This unit of competency could be assessed on its own or as part of an integrated assessment activity involving other competencies relevant to the job function.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
recognising the needs and desires of people with disabilities to engage fully in all aspects of society, and their right to do so
interpreting accurately the impacts of the full range of disabilities and the limitations that each disability places on the individual's ability to access the environment
interpreting accurately how the full range of environmental barriers impact on any of the impairments that people with disabilities might have
collecting information from appropriate sources to prepare advice to clients on issues related to the provision of access and compliance requirements
communicating effectively with clients and other stakeholders to assess access requirements and to ensure that legislative, client and other stakeholder requirements are addressed
communicating effectively with others in the workplace to achieve workplace objectives and applying appropriate conflict resolution techniques to resolve issues of conflict
facilitating meetings with clients and other stakeholders
recording, storing securely, maintaining and updating client and other stakeholder data and documentation
applying organisational management policies and procedures, including quality assurance requirements.
Context of and specific resources for assessment
Resource implications for assessment include:
a registered provider of assessment services
competency standards
assessment materials and tools
suitable assessment venue/equipment
workplace documentation
candidate special requirements
cost and time considerations.
Validity and sufficiency of evidence requires that:
competency will need to be demonstrated over a period of time reflecting the scope of the role
where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence
all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence
where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time
assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.