Unit of competency Outline

Date retreived
23/07/2026 5:53 AM AWST

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Communicate effectively as an access consultant

Communicate effectively as an access consultant

Unit of competency
National Code
CPPACC4004
State Code
AXJ00
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
19/05/2021
View on TGA
State Implementation and Classification
Approved Date
27/07/2021
Field of Education
120505 - Work Practices Programmes
Original Release Date
27/07/2021
Nominal Hours
40
Description
This unit of competency specifies the skills and knowledge required to communicate effectively with clients and stakeholders involved in the provision of access consulting services to ensure effective relationships and compliance with relevant legislation, regulations, codes and standards for access for people with disability.This unit is for individuals who work independently using specialised knowledge to conduct a range of access consulting services.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Communicate effectively with clients and other stakeholders.
  • 1.1 Identify information needs of clients and other stakeholders according to workplace requirements.
  • 1.2 Source information that can be used to provide current and reliable client advice on issues related to the provision of access and compliance according to workplace requirements.
  • 1.3 Use effective interpersonal skills and communication techniques to provide clear and accurate information to clients and other stakeholders according to workplace requirements.
  • 1.4 Use technologies to prepare written reports for clients and other stakeholders in a timely manner according to workplace requirements.
  • 1.5 Arrange and conduct meetings with clients and other stakeholders to provide information and advice according to workplace requirements.
2 Communicate effectively to achieve workplace objectives and resolve conflict.
  • 2.1 Respond to requests for information in a prompt and positive manner to meet client and workplace objectives.
  • 2.2 Negotiate with relevant persons to resolve conflict according to workplace requirements.
3 Maintain workplace records and documentation.
  • 3.1 Complete workplace documentation, reports and client records legibly and promptly according to workplace requirements.
  • 3.2 Include access advice and information that complies with relevant standards, codes and legislation in reports, client records and other workplace documentation.
  • 3.3 Maintain client records, reports and other workplace documentation for future reference according to regulatory and workplace requirements.
No information
No information
Replaces
State Code National Code Title Type
W9776 CPPACC4004A Communicate effectively as an access consultant Unit of competency
State Code National Code Title Type
BGX0 CPP50721 Diploma of Access Consulting Qualification
BGX1 CPP40821 Certificate IV in Access Consulting Qualification