Unit of competency Outline
Date retreived
22/07/2026 11:38 PM AWST
22/07/2026 11:38 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Repair telecommunication system faults
Repair telecommunication system faults
Unit of competency
National Code
ICTTEN4102A
ICTTEN4102A
State Code
D3464
D3464
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
15/04/2014
Field of Education
031307 - Communications Technologies
Original Release Date
15/04/2014
Nominal Hours
40
Description
This unit describes the performance outcomes, skills and knowledge required to diagnose and repair faults in telecommunications systems from a customer report or a maintenance schedule.Hardware and software system faults may be in optical, computer, radio, satellite, security and radio frequency identification (RFID) systems found in customer and service provider Access Networks.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Notes
Elements and Performance Criteria
1. Prepare for equipment repairs
- 1.1. Obtain relevant legislation, codes, regulations and standards for compliance when conducting work
- 1.2. Identify hazards, make work site safe according to relevant safety legislation and company work practices and use personal protective equipment
- 1.3. Notify customer and other appropriate personnel of work and arrange for site access and security where required
- 1.4. Obtain fault details to determine type of system fault
- 1.5. Determine the type of repair required according to enterprise guidelines, site requirements and type of equipment, and arrange for additional technical support as appropriate
- 1.6. Confirm if warranties and service agreements covering identified repairs exist
- 1.7. Obtain tools and necessary hardware and ensure that replacement parts and material is delivered to the worksite at the required time
2. Repair fault
- 2.1. Follow occupational health and safety (OHS) and environmental requirements when carrying out repair or replacement tasks
- 2.2. Notify appropriate personnel of service disruption and remove network equipment from service
- 2.3. Diagnose the fault and carry out repair work on equipment according to manufacturer's or enterprise procedures
- 2.4. Test equipment to manufacturer's specifications following repairs and return to live operation for testing overall performance
3. Complete repair work documentation and administrative tasks
- 3.1. Notify customer and other appropriate personnel of completion of repair work according to enterprise guidelines
- 3.2. Record any changes to equipment and store according to enterprise guidelines
- 3.3. Dispose of waste and debris from worksite according to environmental requirements and enterprise guidelines
- 3.4. Complete administrative tasks and make recommendations for improvements under quality assurance system
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Relevant legislation, codes, regulations and standards may include:
Australian Communications Industry Forum (ACIF) standards and codes AS/ACIF S008:2006, and AS/ACIF S009:2006
AS Communications Cabling Manual (CCM) Volume 1
AS/NZS 3000:2007
AS/NZS 3080:2003
AS/NZS 3084:2003
AS/NZS 3085.1:2004
AS/NZS IEC 61935.1:2006
AS/NZS IEC 61935.2:2006
AS/NZS ISO/IEC 14763.3:2007
AS/NZS ISO/IEC 15018:2005
AS/NZS ISO/IEC 24702:2007
Australian building codes and regulations
cabling security codes and regulations
compliance with appropriate Australian Communications and Media Authority (ACMA) technical standard requirements for underground, aerial, Category 5, 6, 6A, 7 or 7A and unshielded twisted pairs (UTP)
Environmental Protection Acts
fire regulations
noise abatement and heritage legislation
OHS
relevant international standards
Trade Practices Act.
Hazards may include:
building debris
earth potential rise (EPR)
glass fibres
live power lines
manual handling
natural gas and other gas build up
needle stick injury
optical fibre cable may contain hazardous light
radio frequency (RF) equipment emitting radiation
remote power feeding services which operate at above telecommunications network voltage (TNV).
Personal protective equipment may include:
electrical isolators
gas detectors
personal protective clothing:
earmuffs
face masks
gloves
head protection
kneepads
safety boots
safety glasses.
Appropriate personnel may include:
asset manager
network operations centre (NOC)
on site technical staff
project manager
specialist technical support staff.
System fault may include:
hardware
internet protocol (IP) network
optical system
radio system
software
switching
transmission.
Type of repair may include:
calibration
hardware adjustment:
alignment
clock oscillator
gain
hardware replacement:
component
module
sub-assembly
reconfiguration:
hardware
software
system reconfiguration
system reload.
Tools may include:
anti-static work mat
anti-static wrist strap
crimping tools
PC board or subrack removal tool
pliers
screwdrivers
sockets
soldering iron
spanners
terminating tools
testing tools.
OHS and environmental requirements may relate to:
decommissioning and isolating worksite and lines prior to commencement
gas and other hazard detection equipment
identifying other services, including power and gas
safety equipment:
flashing lights
safety barriers
trench guards
warning signs and tapes
witches hats
safe working practices, such as the safe use and handling of:
asbestos
chemicals
materials
tools and equipment
work platforms
special access requirements
suitable light and ventilation
environmental considerations:
clean-up protection
noise, dust and clean-up management
stormwater protection
waste management.
Test may include:
bit error ratio (BER)
electrical
equipment self diagnostics
optical power level
ping
protocol analysis
remote test
return loss
RF power level
signal level
signal to noise ratio
software diagnostic
testing function of:
complete system
individual equipment sections
transmission path
test on network equipment functions
optical time domain reflectometer (OTDR).
Administrative tasks may relate to:
checking correct labelling of all equipment and amending where required
completing job orders and submitting to appropriate enterprise organisational unit
completing test sheets according to specification and logging test instrument usage
following quality control procedures
handing over installation briefs, documents and equipment manuals to operational staff
recording test results and updating appropriate data bases
updating design specifications and returning to design area as required by enterprise requirements.
Quality assurance may include:
acting on logs, reports and other data to guide ongoing quality improvements
updating logs and reporting on installation or maintenance activities.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Relevant legislation, codes, regulations and standards may include:
Australian Communications Industry Forum (ACIF) standards and codes AS/ACIF S008:2006, and AS/ACIF S009:2006
AS Communications Cabling Manual (CCM) Volume 1
AS/NZS 3000:2007
AS/NZS 3080:2003
AS/NZS 3084:2003
AS/NZS 3085.1:2004
AS/NZS IEC 61935.1:2006
AS/NZS IEC 61935.2:2006
AS/NZS ISO/IEC 14763.3:2007
AS/NZS ISO/IEC 15018:2005
AS/NZS ISO/IEC 24702:2007
Australian building codes and regulations
cabling security codes and regulations
compliance with appropriate Australian Communications and Media Authority (ACMA) technical standard requirements for underground, aerial, Category 5, 6, 6A, 7 or 7A and unshielded twisted pairs (UTP)
Environmental Protection Acts
fire regulations
noise abatement and heritage legislation
OHS
relevant international standards
Trade Practices Act.
Hazards may include:
building debris
earth potential rise (EPR)
glass fibres
live power lines
manual handling
natural gas and other gas build up
needle stick injury
optical fibre cable may contain hazardous light
radio frequency (RF) equipment emitting radiation
remote power feeding services which operate at above telecommunications network voltage (TNV).
Personal protective equipment may include:
electrical isolators
gas detectors
personal protective clothing:
earmuffs
face masks
gloves
head protection
kneepads
safety boots
safety glasses.
Appropriate personnel may include:
asset manager
network operations centre (NOC)
on site technical staff
project manager
specialist technical support staff.
System fault may include:
hardware
internet protocol (IP) network
optical system
radio system
software
switching
transmission.
Type of repair may include:
calibration
hardware adjustment:
alignment
clock oscillator
gain
hardware replacement:
component
module
sub-assembly
reconfiguration:
hardware
software
system reconfiguration
system reload.
Tools may include:
anti-static work mat
anti-static wrist strap
crimping tools
PC board or subrack removal tool
pliers
screwdrivers
sockets
soldering iron
spanners
terminating tools
testing tools.
OHS and environmental requirements may relate to:
decommissioning and isolating worksite and lines prior to commencement
gas and other hazard detection equipment
identifying other services, including power and gas
safety equipment:
flashing lights
safety barriers
trench guards
warning signs and tapes
witches hats
safe working practices, such as the safe use and handling of:
asbestos
chemicals
materials
tools and equipment
work platforms
special access requirements
suitable light and ventilation
environmental considerations:
clean-up protection
noise, dust and clean-up management
stormwater protection
waste management.
Test may include:
bit error ratio (BER)
electrical
equipment self diagnostics
optical power level
ping
protocol analysis
remote test
return loss
RF power level
signal level
signal to noise ratio
software diagnostic
testing function of:
complete system
individual equipment sections
transmission path
test on network equipment functions
optical time domain reflectometer (OTDR).
Administrative tasks may relate to:
checking correct labelling of all equipment and amending where required
completing job orders and submitting to appropriate enterprise organisational unit
completing test sheets according to specification and logging test instrument usage
following quality control procedures
handing over installation briefs, documents and equipment manuals to operational staff
recording test results and updating appropriate data bases
updating design specifications and returning to design area as required by enterprise requirements.
Quality assurance may include:
acting on logs, reports and other data to guide ongoing quality improvements
updating logs and reporting on installation or maintenance activities.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
diagnose and identify faults methodically using fault history and recognition of likely causes
repair telecommunication equipment according to manufacturer's or enterprise procedures applying related OHS requirements and work practices
test the equipment following repairs and put back into commission.
Context of and specific resources for assessment
Assessment must ensure:
sites on which diagnosis and repair of communication equipment may be conducted
use of test equipment currently used in industry
manufacturer's technical documentation.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate diagnosing faults in communications equipment, ranging from common to complex
review of documentation completed by the candidate
oral or written questioning to assess required knowledge.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTTEN4081A Locate, diagnose and rectify faults
ICTTEN4086A Undertake routine maintenance of the telecommunications network.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
diagnose and identify faults methodically using fault history and recognition of likely causes
repair telecommunication equipment according to manufacturer's or enterprise procedures applying related OHS requirements and work practices
test the equipment following repairs and put back into commission.
Context of and specific resources for assessment
Assessment must ensure:
sites on which diagnosis and repair of communication equipment may be conducted
use of test equipment currently used in industry
manufacturer's technical documentation.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate diagnosing faults in communications equipment, ranging from common to complex
review of documentation completed by the candidate
oral or written questioning to assess required knowledge.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTTEN4081A Locate, diagnose and rectify faults
ICTTEN4086A Undertake routine maintenance of the telecommunications network.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWD35 | ICTTEN414 | Repair telecommunication system faults | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J819 | ICT40313 | Certificate IV in Telecommunications Radio Communications | Qualification |
| W808 | ICT40310 | Certificate IV in Telecommunications Radio Communications | Qualification |