Unit of competency Outline

Date retreived
22/07/2026 12:53 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Establish and manage a recovery centre

Establish and manage a recovery centre

Unit of competency
National Code
PUAEMR015
State Code
OAZ21
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
16/07/2019
View on TGA
State Implementation and Classification
Approved Date
26/02/2020
Field of Education
080313 - Public And Health Care Administration
Original Release Date
26/02/2020
Nominal Hours
40
Description
This unit of competency involves the skills and knowledge required to set up and operate an emergency recovery centre to provide comprehensive recovery services. It includes establishing a recovery centre; managing human resources and physical resources; coordinating information flow, recovery services, transition to mainstream services and managing the closure of a recovery centre.The mix of recovery and/or outreach services provided may change throughout the life of a centre to reflect a changing emphasis from short term relief to long term recovery. This may involve management of centre infrastructure; promotion of the centre; management of paid and volunteer staff in a stressful environment; administration, information and financial management and the coordination of service providers.The unit applies to personnel with responsibility for the management of a recovery centre.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Establish recovery centre
  • 1.1 Emergency recovery plans and arrangements, manuals and contact lists are located and implemented
  • 1.2 Recovery centre useability and convenience are assessed given the likely scale of the emergency and impacts
  • 1.3 Recovery centre initial resource needs are assessed and suppliers are selected, in accordance with organisational procedures
  • 1.4 Financial matters, administrative procedures and task delegations are clarified and applied
  • 1.5 Utilities and communications are connected and equipment or materials are acquired, in accordance with organisational procedures
  • 1.6 Links with existing and emerging stakeholders are established to determine level of involvement with recovery centre
  • 1.7 Regular communication with recovery committee manager is established, in accordance with organisational procedures
  • 1.8 Centre layout is designed or organised to optimise efficiency, privacy, security and Work, Health and Safety (WHS)/Occupational Health and Safety (OHS) guidelines, in accordance with organisational procedures
2 Manage human resources sustainably
  • 2.1 Capacity or capability of available personnel is assessed and roles and responsibilities are assigned
  • 2.2 Regular operational briefings are provided to update staff, in accordance with organisational procedures
  • 2.3 Screening, inducting and integrating new staff is established, in accordance with organisational procedures
  • 2.4 Strategies to ensure wellbeing of all staff are implemented, in accordance with organisational policies and procedures
  • 2.5 Staffing contingency plans and rosters are adjusted to meet changing needs and circumstances
3 Manage physical resources
  • 3.1 An accurate recovery centre assets register is established and maintained
  • 3.2 Centre maintenance is organised regularly, in accordance with organisational procedures
  • 3.3 Records of consumables and equipment used are maintained, in accordance with organisational procedures
  • 3.4 Expenditure is tracked and administered, in accordance with financial organisational procedures
  • 3.5 Risks are assessed regularly and contingency plans developed for expansion and back up of resources
4 Coordinate information flow and recovery services
  • 4.1 Stakeholders are identified and a communication plan is developed, in accordance with organisational procedures
  • 4.2 Community is provided with accurate and timely service delivery information
  • 4.3 Client satisfaction is monitored to ensure inquiries are handled, in accordance with organisational procedures
  • 4.4 Accurate client files are maintained using an integrated electronic database
  • 4.5 Key decisions, rationale and service activity levels are recorded to enable reporting and evaluation
  • 4.6 Information is reported to stakeholders, in accordance with organisational procedures
  • 4.7 Strategy for the management of media and very important person visits is developed and implemented
5 Manage recovery centre closure and transition to mainstream services
  • 5.1 Transition of emergency centre arrangements are negotiated and publicised to the community to ensure continuity of services
  • 5.2 Capacity of mainstream services to meet ongoing recovery needs is promoted, in accordance with media strategy
  • 5.3 Files and information records are checked and rectified, as required
  • 5.4 Arrangements for the transportation and secure storage of files and information records are made, in accordance with organisational procedures
  • 5.5 Statistical and financial summaries of recovery services delivered are prepared
  • 5.6 An audit of equipment and materials is undertaken against the recovery centre assets register, damages and losses are reported and resources are released or returned to providers
  • 5.7 Recovery centre is restored before handover to owner
  • 5.8 Operational debriefing is held with recovery centre personnel to evaluate the centre's operation, service delivery and to identify ongoing service delivery needs
  • 5.9 Arrangements are made to ensure the smooth transition of staff to normal duties
  • 5.10 Audit and reporting requirements are completed to assist in future recovery planning
No information
No information
Replaces
State Code National Code Title Type
D5547 PUAEMR015A Establish and manage a recovery centre Unit of competency
Replaced By
State Code National Code Title Type
OCZ86 PUAEMR034 Establish and manage a recovery centre Unit of competency