Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.


Sources of information on gaming activities and products may include:
media
product brochures
computer data, including internet
personal observations and experience
regulatory authorities.

Gaming activities and systems do not include table games, but do include:
Keno
Totalisator Agency Board (TAB)
electronic gaming machines
multi-terminal gaming machines (MTGMs)
linked progressive jackpot systems
internet gaming
sports betting.


Systems may include:
linked progressive jackpot systems, including random and combination-specific jackpots
cashcades
central monitoring
data retrieval and promotion systems
membership reward systems
communication.


Furniture, equipment and fittings for a gaming location may include:
power
cabling
security systems
lighting and signage
change machines
seating
consideration of player comfort and services, such as accessibility to information and assistance.


Procure and install must include consideration of:
noise levels
accessibility
traffic and work flow
customers
gaming preferences
decor
theming
player comfort
legislative requirements.


Promotional activities may include:
player reward systems
member reward systems
cross-promotional activities with other operational areas
promotional events.


Considerations when formulating specific promotional strategies must include:
legislative requirements
budgets
geography
demographics
responsible gaming
themes
player loyalty
industry trends.


Security policies and procedures relevant to gaming activities may include:
key access and control systems
specialist security activities
closed-circuit television monitoring
security clearance procedures, including security checks of staff and players
investigation into discrepancies in reports and accounts
cash control.


Information and signage on gaming activities to be provided may include:
enterprise policy and mission statement on responsible gambling
available problem gambling support services
relevant enterprise information on odds, win rates or return rates to player
available games and game rules
complaints resolution processes
hours of gambling services
exclusion provisions.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.


Critical aspects for assessment and evidence required to demonstrate competency
Evidence of the following is essential:
project or work activities that allow the candidate to plan furniture, equipment and fittings for a specific gaming location
project or work activities conducted over a period of time so that the candidate can meet the monitoring and implementation aspects of the unit
comprehensive knowledge of gaming products and associated promotional and operational strategies
knowledge of current gaming legislation and regulations.


Context of and specific resources for assessment
Assessment must ensure interaction with suppliers and promoters of gaming products.


Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
evaluation of plans and promotional strategies developed by the candidate for a particular gaming location
review of promotional materials and strategies developed by the candidate
case studies to assess ability to apply knowledge to the development and management of gaming activities for specific workplace situations
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SITXGLC001A Develop and update legal knowledge required for business compliance.
(Please note that SITXGLC001A must be contextualised to gaming and the particular sector when used in conjunction with SITHGAM005A and other gaming units of competency.)



Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.