Unit of competency Outline
Date retreived
23/07/2026 5:36 AM AWST
23/07/2026 5:36 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage gaming activities
Manage gaming activities
Unit of competency
National Code
SITHGAM501
SITHGAM501
State Code
WF666
WF666
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
31/05/2013
Field of Education
110101 - Hospitality
Original Release Date
31/05/2013
Nominal Hours
90
Description
This unit describes the performance outcomes, skills and knowledge required to manage various aspects of gaming, including development of new activities, venue design, promotion, security and compliance.
Notes
Elements and Performance Criteria
1. Develop gaming activities.
- 1.1 Research gaming requirements based on customer preferences, budget, location and organisational objectives.
- 1.2 Identify and research information on potential gaming activities and products.
- 1.3 Select gaming products suited to the venue and purpose.
- 1.4 Establish and monitor gaming policies, systems and procedures according to legislative and organisational requirements.
- 1.5 Investigate computer applications for gaming and set up and implement appropriate systems and records.
- 1.6 Research, plan and set up data systems for safety, security and accounting purposes and put monitoring procedures in place.
- 1.7 Establish resource requirements, including staffing, furniture, equipment and fittings, and training.
2. Develop and maintain a gaming venue.
- 2.1 Design a plan for the gaming floor according to venue capability.
- 2.2 Analyse and select appropriate furniture, machines, equipment and fittings based on key considerations.
- 2.3 Analyse appropriate systems where required.
- 2.4 Plan pre installation, including staffing and training, and location and operation of equipment and service design.
- 2.5 Negotiate terms for appropriate equipment and fittings to achieve agreed budget and requirements.
- 2.6 Procure and install furniture, equipment and fittings.
- 2.7 Monitor gaming location for effective operation and modify as required.
3. Monitor gaming activities.
- 3.1 Summarise and analyse gaming data and prepare recommendations.
- 3.2 Develop reports on gaming activities and submit to appropriate personnel.
- 3.3 Analyse gaming operations problems and develop strategies for enhanced performance.
- 3.4 Match data against key performance indicators and benchmarks.
4. Develop promotional activities for gaming.
- 4.1 Conduct research to determine suitable promotional activities.
- 4.2 Formulate promotional activities based business and customer needs.
- 4.3 Develop action plans and evaluation mechanisms for promotional activities.
5. Organise and monitor security for gaming location.
- 5.1 Develop, implement and monitor gaming security policies and procedures according to legislative requirements, and confidentiality and privacy provisions.
- 5.2 Ensure that appropriate security personnel are employed and trained.
6. Ensure business compliance.
- 6.1 Identify and meet legal obligations for gaming activities.
- 6.2 Make information and signage on organisational gaming activities and responsible gambling policies available to customers and employees.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Gaming activities may include:
electronic gaming machines
Internet gaming
Keno
linked progressive jackpot systems
Multi-Terminal Gaming Machines (MTGMs)
sports betting
TAB.
Systems may include:
cashcades
central monitoring
communication
data retrieval and promotion systems
linked progressive jackpot systems, including random and combinationspecific jackpots
membership reward systems.
Furniture,equipment and fittings may include:
cabling
change machines
lighting and signage
power
seating
security systems.
Key considerations includes:
customer considerations:
accessibility
gaming preferences
player comfort
decor
legislative requirements
noise levels
theming
traffic and work flow.
Promotional activities may include:
cross-promotional activities with other operational areas
member reward systems
player reward systems
promotional events.
Business and customer needs includes:
budgets
demographics
geography
industry trends
legislative requirements
player loyalty
responsible gaming
themes.
Security policies and procedures relevant to gaming activities may include:
cash control
closed-circuit television monitoring
investigation into discrepancies in reports and accounts
key access and control systems
security clearance procedures, including security checks of staff and players
specialist security activities.
Information and signage on gaming activities to be provided may include:
available games and game rules
available problem gambling support services
complaints resolution processes
exclusion provisions
hours of gambling services
policy and mission statement on responsible gambling
information on odds, win rates or return rates to player.
Gaming activities may include:
electronic gaming machines
Internet gaming
Keno
linked progressive jackpot systems
Multi-Terminal Gaming Machines (MTGMs)
sports betting
TAB.
Systems may include:
cashcades
central monitoring
communication
data retrieval and promotion systems
linked progressive jackpot systems, including random and combinationspecific jackpots
membership reward systems.
Furniture,equipment and fittings may include:
cabling
change machines
lighting and signage
power
seating
security systems.
Key considerations includes:
customer considerations:
accessibility
gaming preferences
player comfort
decor
legislative requirements
noise levels
theming
traffic and work flow.
Promotional activities may include:
cross-promotional activities with other operational areas
member reward systems
player reward systems
promotional events.
Business and customer needs includes:
budgets
demographics
geography
industry trends
legislative requirements
player loyalty
responsible gaming
themes.
Security policies and procedures relevant to gaming activities may include:
cash control
closed-circuit television monitoring
investigation into discrepancies in reports and accounts
key access and control systems
security clearance procedures, including security checks of staff and players
specialist security activities.
Information and signage on gaming activities to be provided may include:
available games and game rules
available problem gambling support services
complaints resolution processes
exclusion provisions
hours of gambling services
policy and mission statement on responsible gambling
information on odds, win rates or return rates to player.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
plan gaming activities in a particular business context taking account of:
business objectives
customer needs
demonstrate comprehensive knowledge of:
gaming products and technologies
gaming promotional strategies
gaming layouts, furniture, equipment and fittings
current gaming legislation, regulations and compliance requirements
security issues and compliance requirements.
Context of and specific resources for assessment
Assessment must ensure use of:
a real or simulated gaming business for which the individual can plan and develop facilities, systems and promotional initiatives
suppliers and promoters of gaming products with whom the individual can interact.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
evaluation of plans and promotional strategies developed by the individual for a particular gaming location
review of promotional materials and strategies developed by the individual
use of case studies to assess ability to apply knowledge to the development and management of gaming activities for specific workplace situations
oral or written questioning to assess knowledge of business compliance requirements, security issues and promotional aspects of gaming operations
review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.
Guidance information for assessment
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
SITXGLC501 Research and comply with regulatory requirements.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
plan gaming activities in a particular business context taking account of:
business objectives
customer needs
demonstrate comprehensive knowledge of:
gaming products and technologies
gaming promotional strategies
gaming layouts, furniture, equipment and fittings
current gaming legislation, regulations and compliance requirements
security issues and compliance requirements.
Context of and specific resources for assessment
Assessment must ensure use of:
a real or simulated gaming business for which the individual can plan and develop facilities, systems and promotional initiatives
suppliers and promoters of gaming products with whom the individual can interact.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
evaluation of plans and promotional strategies developed by the individual for a particular gaming location
review of promotional materials and strategies developed by the individual
use of case studies to assess ability to apply knowledge to the development and management of gaming activities for specific workplace situations
oral or written questioning to assess knowledge of business compliance requirements, security issues and promotional aspects of gaming operations
review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.
Guidance information for assessment
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
SITXGLC501 Research and comply with regulatory requirements.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S6407 | SITHGAM005A | Develop and manage gaming activities | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWR57 | SITHGAM014 | Manage gaming activities | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J628 | SIT60313 | Advanced Diploma of Hospitality | Qualification |
| J627 | SIT50313 | Diploma of Hospitality | Qualification |