Unit of competency Outline

Date retreived
23/07/2026 4:48 AM AWST

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Manage gaming activities

Manage gaming activities

Unit of competency
National Code
SITHGAM014
State Code
AWR57
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
03/03/2016
View on TGA
State Implementation and Classification
Approved Date
12/07/2016
Field of Education
110101 - Hospitality
Original Release Date
12/07/2016
Nominal Hours
90
Description
This unit describes the performance outcomes, skills and knowledge required to manage various aspects of gaming, including development of new activities, and venue design, promotion, security and compliance.The unit applies to all gaming venues with gaming machines, Totalisator Agency Board (TAB) or Keno services, and to gaming managers who operate independently and with significant operational management responsibilities. The unit does not cover the development and management of table games.In many states and territories, legislation stipulates that all gaming workers must receive training in the responsible conduct of gambling. This is covered in SITHGAM001 Provide responsible gambling services.
Notes
Elements and Performance Criteria
1. Develop gaming activities.
  • 1.1.Research gaming requirements based on customer preferences, budget, location and organisational objectives.
  • 1.2.Identify and research information on potential gaming activities and products.
  • 1.3.Select gaming products suited to the venue and purpose.
  • 1.4.Establish and monitor gaming policies, systems and procedures according to legislative and organisational requirements.
  • 1.5.Investigate computer applications for gaming, and set up and implement appropriate systems and records.
  • 1.6.Research, plan and set up data systems for safety, security and accounting purposes and put monitoring procedures in place.
  • 1.7.Establish resource requirements, including staffing, furniture, equipment and fittings, and training.
2. Develop and maintain a gaming venue.
  • 2.1.Design a plan for the gaming floor according to venue capability.
  • 2.2.Analyse and select appropriate furniture, machines, equipment and fittings based on key considerations.
  • 2.3.Analyse appropriate systems where required.
  • 2.4.Plan pre-installation, including staffing and training, and location and operation of equipment and service design.
  • 2.5.Negotiate terms for appropriate equipment and fittings to achieve agreed budget and requirements.
  • 2.6.Procure and install furniture, equipment and fittings.
  • 2.7.Monitor gaming location for effective operation and modify as required.
3. Monitor gaming activities.
  • 3.1.Summarise and analyse gaming data and prepare recommendations.
  • 3.2.Develop reports on gaming activities and submit to appropriate personnel.
  • 3.3.Analyse gaming operations problems and develop strategies for enhanced performance.
  • 3.4.Match data against key performance indicators and benchmarks.
4. Develop promotional activities for gaming.
  • 4.1.Conduct research to determine suitable promotional activities.
  • 4.2.Formulate promotional activities based on business and customer needs.
  • 4.3.Develop action plans and evaluation mechanisms for promotional activities.
5. Organise and monitor security for gaming venue.
  • 5.1.Develop, implement and monitor gaming security policies and procedures according to legislative requirements, and confidentiality and privacy provisions.
  • 5.2.Ensure that appropriately trained security personnel are employed.
6. Ensure business compliance.
  • 6.1.Identify and meet legal obligations for gaming activities.
  • 6.2.Make information and signage on organisational gaming activities and responsible gambling policies available to customers and employees.
No information
No information
Replaces
State Code National Code Title Type
WF666 SITHGAM501 Manage gaming activities Unit of competency
State Code National Code Title Type
AZW2 SIT50416 Diploma of Hospitality Management Qualification
AZV5 SIT60316 Advanced Diploma of Hospitality Management Qualification