Elements and Performance Criteria

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.
Claimants may include:
Aboriginal groups
Local Government
government agencies
Aboriginal land councils
Aboriginal land trusts
public
Settlement terms may include:
cash settlement
Legislation, organisational policy and procedures may include:
legislation related to public land administration
public sector legislation such as equal employment opportunity, anti-discrimination, diversity, occupational health and safety
privacy legislation and freedom of information
public sector standards
jurisdictional and organisational code/s of practice and code/s of ethics
organisational standards
industry standards
Non routine aspects may include:
special inclusions/exclusions
Organisational procedures may include:
regulatory requirements
industry practices
manual or electronic applications
Organisational procedures may be specified in:
procedures manual
office practice guidelines
workplace notices
computer training manuals

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.
Units to be assessed together
Pre-requisite unitsthat must be achieved prior to this unit:Nil
Co-requisite unitsthat must be assessed with this unit:Nil
Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:
PSPETHC401A Uphold and support the values and principles of public service
PSPGOV403B Use resources to achieve work unit goals
PSPGOV406B Gather and analyse information
PSPGOV408A Value diversity
PSPGOV422A Apply government processes
PSPLEGN401A Encourage compliance with legislation in the public sector
Overview of evidence requirements
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
the knowledge requirements of this unit
the skill requirements of this unit
application of the Employability Skills as they relate to this unit (see Employability Summaries in Qualifications Framework)
handling compensation claims in a range of (3 or more) contexts (or occasions, over time)
Resources required to carry out assessment
These resources include:
legislation, policy, procedures and protocols relating to compensation
case studies and workplace scenarios to capture the range of situations likely to be encountered when handling compensation claims
Where and how to assess evidence
Valid assessment of this unit requires:
a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when handling compensation claims, including coping with difficulties, irregularities and breakdowns in routine
handling compensation claims in a range of (3 or more) contexts (or occasions, over time)
Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:
people with disabilities
people from culturally and linguistically diverse backgrounds
Aboriginal and Torres Strait Islander people
women
young people
older people
people in rural and remote locations
Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:
case studies
portfolios
questioning
scenarios
simulation or role plays
authenticated evidence from the workplace and/or training courses
For consistency of assessment
Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments