This unit describes the skills required to determine eligibility of compensation claims. It includes responding to and settling claims by analysing legislation and applying it to the received claims.This unit applies to those working in administration roles processing compensation claims.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work independently while performing complex tasks within a range of familiar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.