Unit of competency Outline

Date retreived
22/07/2026 8:07 AM AWST

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Provide customer service in a dry cleaning or laundry enterprise

Provide customer service in a dry cleaning or laundry enterprise

Unit of competency
National Code
MSTDC2001
State Code
BAX33
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
04/07/2016
View on TGA
State Implementation and Classification
Approved Date
01/12/2016
Field of Education
080501 - Sales
Original Release Date
01/12/2016
Nominal Hours
50
Description
This unit of competency covers the skills and knowledge required to provide service to dry cleaning or laundry customers. It applies to interacting with customers to identify and satisfy customer requirements, including referral to appropriate personnel where applicable.Work may be conducted in small to large scale enterprises and may involve individual and team activities. Work is performed within defined procedures under direct supervision. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Determine job requirements
  • 1.1 Follow standard operating procedures (SOPs)
  • 1.2 Comply with work health and safety (WHS) requirements at all times
  • 1.3 Use appropriate personal protective equipment (PPE) in accordance with SOPs
  • 1.4 Identify job requirements from specifications, drawings, job sheets or work instructions
2 Establish customer requirements
  • 2.1 Seek information from customer to determine the service they require
  • 2.2 Outline available services with the customer and discuss specific options for dry cleaning or laundry needs, where necessary
  • 2.3 Identify situations that need additional assistance and refer customer to appropriate service
  • 2.4 Determine service charges and confirm with customer
3 Interact with customer to process required service
  • 3.1 Identify or confirm article, fabric and dry cleaning or laundry requirements
  • 3.2 Complete instructions, including special attention tags, to identify article and cleaning requirements
  • 3.3 Process customer records and reference dockets, including record of damage and missing trim
  • 3.4 Hang articles or store, ready for dry cleaning or laundry
  • 3.5 Retrieve cleaned article and do a final check to ensure customer requirements have been met
  • 3.6 Present article to customer and process transaction through point of sale equipment according to workplace practices
  • 3.7 Use effective interpersonal communication skills
4 Handle customer complaints
  • 4.1 Acknowledge any customer complaints and clarify specific difficulties
  • 4.2 Propose options to resolve complaints and negotiate a suitable solution with customer
  • 4.3 Notify relevant staff and identify strategies to avoid or resolve complaints
  • 4.4 Use effective communication skills to demonstrate respect for cultural differences in the workplace
  • 4.5 Refer customer to other sources if they need further assistance
No information
No information
Replaces
State Code National Code Title Type
W7185 LMTDC2001A Provide customer service in a dry cleaning or laundry enterprise Unit of competency
Replaced By
State Code National Code Title Type
OBL93 MSTDC2010 Provide customer service in a dry cleaning or laundry enterprise Unit of competency