Elements and Performance Criteria

What types of notices may be relevant to this unit?
Instructions, labels, symbols, signs, tables, simple graphs, personnel information, notes, rosters, safety material, dockets with customer/client details, messages, enterprise specific data, and industry network details.

What other contact may be included?
Suppliers, industry bodies, local government, regulatory bodies, trade personnel, training personnel, contractors and advisers.

How should interaction with others be conveyed?
Efficiently, effectively, responsively, courteously and supportively, using correct forms of greeting, identification and address as required, and presenting the enterprise in a positive way.

What forms of data storage may be included?
Manual or computer based filing systems.

What workplace forms may be included?
Personnel forms, telephone message forms, safety reports and work rosters.

What different types of work groups and teams does this standard apply to?
Formal and informal groups/teams, small and large groups/teams and teams based on work function, level of supervision, work rosters or other.

What routine workplace measures may be included?
Estimates and calculations of pay, leave entitlements, workplace allowances, materials usage, product characteristics (length, weight, capacity, time, temperature, stock numbers and age), product tallies, and packing and storing of stock/product.

What are defined as basic mathematical processes?
Addition, subtraction, multiplication and division.

What meeting protocols may be included?
Observing meeting convention, compliance with meeting decisions, and obeying meeting instructions.

What industry standards for workplace interaction may be specified?
Courtesy requirements, discretion, confidentiality, and structured follow-up procedures.

What workplace interactions may be relevant to this standard?
Verbal discussions including face to face, telephone, electronic and two-way radio, written including electronic, memos, instructions and forms, and non-verbal including gestures, signals, signs and diagrams.

What enterprise requirements may be relevant?
Clear and concise organisation, defined procedures for storage, and accurate and legible recording.

What personal presentation standards may be included?
Dress requirements for personal safety in the working environment, the wearing or use of personal protective equipment, personal and workplace hygiene and personal presentation for safety, e.g., the need to cover long hair or remove jewellery.

Which forms of communication may be relevant?
Face to face, telephone, written means, computers, e-mail, facsimile, 2-way radio, mobile phone, attendance at industry forums, paging systems and answering machines.

What specific knowledge is needed to achieve the performance criteria?

Knowledge and understanding are essential to apply this standard in the workplace, to transfer the skills to other contexts and to deal with unplanned events. The knowledge requirements for this unit are listed below:

Effective communication.
Different modes of communication.
Written communication.
Effective communication in a work team.
Communication procedures and systems, and technology relevant to the enterprise and the individual's work responsibilities.
OHS legislative requirements and Codes of Practice.

What specific skills are needed to achieve the performance criteria?

To achieve the performance criteria, appropriate literacy and numeracy levels as well as some complementary skills are required. These include the ability to:

Follow simple spoken messages.
Perform routine workplace duties following simple written notices.
Gather and provide information in response to workplace requirements.
Complete relevant work related documents.
Estimate, calculate and record routine workplace measures.
Basic mathematical processes of addition, subtraction, division and multiplication.
Estimation processes.
Participate in workplace meetings and discussions.

Are there other competency standards that could be assessed with this one?
This competency standard could be assessed on its own or in combination with other competencies relevant to the job function.

Essential Assessment Information
There is

What processes should be applied to this competency standard? There are a number of processes that are learnt throughout work and life, which are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added. The questions below highlight how these processes are applied in this competency standard. Following each question a number in brackets indicates the level to which the key competency needs to be demonstrated where 0 = not required, 1 = perform the process, 2 = perform and administer the process and 3 = perform, administer and design the process.
Communicating ideas and information
By discussion with supervisor and others. (1)

Collecting analysing and organising information
By obtaining various workplace documents and processing them accordingly. (1)

Planning and organising activities
Participating in workplace communications requires limited planning and organising. (1)

Working with others and in teams
Participating in workplace communications will require participation with others in a team. (1)

Using mathematical ideas and techniques
Mathematical ideas and techniques can be applied by calculating and recording workplace information. (1)

Solving problems
In emergencies or communication breakdown, technical problems may arise requiring simple solutions. (1)

Using technology
Equipment such as calculators, computers, telephones and radios may be required to communicate and calculate. (1)