Unit of competency Outline

Date retreived
22/07/2026 2:55 PM AWST

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Participate in workplace communications

Participate in workplace communications

Unit of competency
National Code
AHCWRK205A
State Code
D7303
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
10/06/2011
View on TGA
State Implementation and Classification
Approved Date
02/12/2011
Field of Education
120505 - Work Practices Programmes
Original Release Date
02/12/2011
Nominal Hours
24
Description
This unit covers the process of effectively participating in workplace communications and defines the standard required to: follow routine spoken messages; perform workplace duties by following routine written notices; obtain and provide information in response to workplace requirements; complete relevant work related documents: participate in workplace meetings and discussions.
Notes
Elements and Performance Criteria
1. Follow routine spoken messages
  • 1.1. Required information is gathered by listening and is correctly interpreted.
  • 1.2. Instructions and procedures are followed in an appropriate sequence for the task and in accordance with the information received.
  • 1.3. Clarification is sought from the workplace supervisor on all occasions when any instruction or procedure is not understood.
2. Perform workplace duties following routine written notices
  • 2.1. Written notices and instructions are read and interpreted correctly.
  • 2.2. Routine written instructions and procedures are followed in sequence.
  • 2.3. Clarification is sought from the workplace supervisor on all occasions when any instruction or procedure is not understood.
3. Obtain and provide information in response to workplace requirements
  • 3.1. Specific, relevant information is obtained.
  • 3.2. Information is interpreted correctly.
  • 3.3. Information is written completely, accurately and legibly.
  • 3.4. Sources of required information are identified and appropriate contact is established.
  • 3.5. Personal interaction is courteous and enquiries are made clearly and concisely.
  • 3.6. Defined procedures for the location and storage of information are used.
4. Complete relevant work-related documents
  • 4.1. A range of forms relating to conditions of employment is completed accurately and legibly.
  • 4.2. Workplace data is recorded manually or electronically using standard workplace forms and documents.
  • 4.3. Basic mathematical processes are used for routine calculations.
  • 4.4. Errors in recording information on forms and documents are identified and rectified.
  • 4.5. Reporting requirements to supervisor are completed according to organisational guidelines.
5. Participate in workplace meetings and discussion
  • 5.1. Team meetings are attended on time.
  • 5.2. Own opinions are clearly expressed and those of others are listened to without interruption.
  • 5.3. Meeting inputs are consistent with the meeting purpose and established protocols.
  • 5.4. Workplace interactions are conducted in a courteous manner.
  • 5.5. Questions about routine workplace procedures and matters concerning conditions of employment are asked and responded to.
  • 5.6. Meeting outcomes are interpreted and implemented.
RANGE STATEMENT
The range statement relates to the unit of competency as a whole.
Communications may include:
all modes and methods of communication relevant to the place of work.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following:
follow routine spoken messages
perform workplace duties by following routine written notices
obtain and provide information in response to workplace requirements
complete relevant work related documents
participate in workplace meetings and discussions.
Context of and specific resources for assessment
Competency requires the application of work practices under work conditions. Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances.
Replaces
State Code National Code Title Type
S2742 RTC2801A Participate in workplace communications Unit of competency
Replaced By
State Code National Code Title Type
BAQ86 AHCWRK205 Participate in workplace communications Unit of competency