Unit of competency Outline

Date retreived
22/07/2026 8:14 AM AWST

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Manage threatening behaviour

Manage threatening behaviour

Unit of competency
National Code
CSCSAS015
State Code
AUZ05
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
2.00
Current Release Date
25/01/2021
View on TGA
State Implementation and Classification
Approved Date
17/12/2015
Field of Education
091199 - Justice And Law Enforcement, N.e.c.
Original Release Date
17/12/2015
Nominal Hours
20
Description
This unit describes the skills required to use communication to establish control and apply defensive control strategies.This unit applies to those working in detention centres, correctional centres or prisons, community corrections offices, justice administration offices and on work sites where detainees, prisoners or offenders are under statutory supervision.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to use of force.Those undertaking this unit work mostly independently, drawing upon support from a range of established and new resources.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1 Use communication to establish control
  • 1.1 Adopt a position and stance designed to increase control and confidence and minimise provocation and aggressive response.
  • 1.2 Use communication techniques that focus the attention and concentration of the person in controlled directions.
  • 1.3 Use communication strategies that provide clear instructions and options aimed at reducing escalation of reaction.
  • 1.4 Use communication methods that engage the person in positive responses.
  • 1.5 Use non-verbal messages and body language that avoid provocation and aggressive messages.
  • 1.6 Use continuous and calming communication to provide distraction and personalised engagement.
  • 1.7 Defuse negative provocation and confrontation with the use of confident and positive proposals and alternatives.
2 Apply defensive control strategies
  • 2.1 Observe and monitor people using threatening behaviour, assess all relevant indications for degree and nature of risk.
  • 2.2 Observe and monitor the environment for factors which will contribute to or moderate the risks identified.
  • 2.3 Observe and assess the behaviour of people for the cause and potential escalation of aggression.
  • 2.4 Explain options for cooperation clearly and positively and support them when cooperation is given.
  • 2.5 Request assistance if available.
  • 2.6 Select defensive control tactics appropriate for the nature of the threat and the degree of risk.
  • 2.7 Select defensive control tactics that are designed to protect the safety and welfare of all involved.
  • 2.8 Use physical restraint or deflection in a manner that is proportional to the risk and which minimises injury and loss of human dignity.
  • 2.9 Use restraint or deflection according to the policies and procedures of the organisation.
  • 2.10 Use verbal strategies to de-escalate tensions and re-establish personal interaction.
  • 2.11 Use search or isolation to remove any remaining risks and maintain safety and security of those involved.
  • 2.12 Consult and take advice from specialist support and advisers.
  • 2.13 Provide and maintain records and reports.
No information
No information
Replaces
State Code National Code Title Type
S7434 CSCSAS402B Manage threatening behaviour Unit of competency
Replaced By
State Code National Code Title Type
OEJ21 CSCSAS030 Manage threatening behaviour Unit of competency