Unit of competency Outline
Date retreived
22/07/2026 4:25 PM AWST
22/07/2026 4:25 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Establish or review human resources, administration and information support
Establish or review human resources, administration and information support
Unit of competency
National Code
FNSPRM606A
FNSPRM606A
State Code
D4309
D4309
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
31/07/2014
Field of Education
080303 - Human Resource Management
Original Release Date
31/07/2014
Nominal Hours
80
Description
This unit describes the performance outcomes, skills and knowledge required to establish or review human resources, administration and information support systems in a financial services practice.This unit has application to a variety of financial services sectors and is applicable to individuals working within enterprises and job roles subject to licensing, legislative, regulatory or certification requirements so the varying Commonwealth, State or Territory requirements should be confirmed with the relevant body.
Notes
Elements and Performance Criteria
1. Meet human resource requirements
- 1.1. Skill needs of the organisation or business unit and the number and location of personnel required are identified or reviewed
- 1.2. Consultants with specialist skills and other required personnel are recruited or assigned as appropriate
2. Implement training
- 2.1. Training programs are developed to achieve the required service support outcomes and implemented in an efficient and timely way
- 2.2. Evaluation and review of training programs against requirements is undertaken on a regular planned basis
3. Implement information support system
- 3.1. Information distribution and access needs are established or reviewed and the range of information types to be collected, processed and stored is determined
- 3.2. Suitable and required information support technology and access to IT support staff is identified and obtained
- 3.3. Measures to monitor the efficiency of information systems are established
- 3.4. Information is stored securely and to enable efficient access
4. Provide administrative and ancillary services
- 4.1. Administration and ancillary service needs and standards are determined against operating requirements, and budget allocation
- 4.2. Processes and procedures are developed and introduced so that services are delivered within timelines and budget
- 4.3. Service needs are reassessed regularly in light of usage and budget
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Personnel may include:
client service representatives
general support staff
receptionists
specialists
specific skilled personnel such as:
account managers
representatives
word and data processing operators.
Specialist consultants may include:
accountants
insurance company representatives
legal professionals
risk analysts or managers.
Training programs may include:
accredited training delivered by a Registered Training Organisation (RTO)
external seminars
induction training
industry or common interest groups
in-house
structured
unstructured.
Information support can include:
computers
stand alone
networks
internal company communications
libraries including newspapers and specialist journals
manual card systems
media.
Administrative and ancillary services may include:
accounting
cleaning and maintenance
courier
data storage
external consultants
legal
post
printing
procurement
provision of utilities
public relations
security
secure archiving and warehousing
travel and transportation.
Service standards may include:
accuracy rates
completion dates
data availability
document presentation
procedures
response times
staff communication.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Personnel may include:
client service representatives
general support staff
receptionists
specialists
specific skilled personnel such as:
account managers
representatives
word and data processing operators.
Specialist consultants may include:
accountants
insurance company representatives
legal professionals
risk analysts or managers.
Training programs may include:
accredited training delivered by a Registered Training Organisation (RTO)
external seminars
induction training
industry or common interest groups
in-house
structured
unstructured.
Information support can include:
computers
stand alone
networks
internal company communications
libraries including newspapers and specialist journals
manual card systems
media.
Administrative and ancillary services may include:
accounting
cleaning and maintenance
courier
data storage
external consultants
legal
post
printing
procurement
provision of utilities
public relations
security
secure archiving and warehousing
travel and transportation.
Service standards may include:
accuracy rates
completion dates
data availability
document presentation
procedures
response times
staff communication.
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
determine skill requirements and strategies to attain them including developing, implementing and reviewing training
test and assess the integrity and relevance of information from a wide range of available information sources and develop strategies to attain information not readily available within a practice
evaluate systems against practice requirements and form recommendations
apply cost-benefit analyses to systems and procedures.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to relevant legislation, regulations and codes of practice.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency
verbal or written questioning on underpinning knowledge and skills
setting and reviewing workplace projects and business simulations/scenarios
evaluating samples of work
accessing and validating third party reports.
Guidance information for assessment
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
determine skill requirements and strategies to attain them including developing, implementing and reviewing training
test and assess the integrity and relevance of information from a wide range of available information sources and develop strategies to attain information not readily available within a practice
evaluate systems against practice requirements and form recommendations
apply cost-benefit analyses to systems and procedures.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to relevant legislation, regulations and codes of practice.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency
verbal or written questioning on underpinning knowledge and skills
setting and reviewing workplace projects and business simulations/scenarios
evaluating samples of work
accessing and validating third party reports.
Guidance information for assessment
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUP51 | FNSPRM606 | Establish or review human resources, administration and information support | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| S739 | FNS60610 | Advanced Diploma of Banking Services Management | Qualification |
| D727 | FNS60711 | Advanced Diploma of Financial Licensing Management | Qualification |
| J604 | FNS60513 | Advanced Diploma of Superannuation | Qualification |