Elements and Performance Criteria

What information about the industry may be relevant to this standard?
Different sectors of the industry and the services available in each sector, relationship between sectors and other industries, industry working conditions including OHS hazards, legislation that affects the industry, industrial relations issues and major organisations, career opportunities within the industry, work ethic required to work in the industry and industry expectations of staff, and quality assurance.

What terms and conditions may be included in this unit?
Workplace agreements, relevant union bodies, relevant awards, employment contracts and workplace requirements and etiquette.

What legislation may be relevant to those working in the industry?
OHS, workplace relations, workers compensation, consumer protection and trade practices, duty of care, building regulations, hygiene, equal employment opportunity (EEO), and anti-discrimination.

How might industry developments be relevant?
Implications of technology changes on employment, industry environment, and changes in market conditions.

What may be seen as factors affecting work requirements?
Time and weather contingencies, other work demands

What types of workplace change might be relevant to this standard?
Implementation of new work practices and services, enterprise restructuring, introduction of new technology or communication systems, and changes in staff numbers and individuals.

What can be defined as special needs?
People with a disability, children, elderly people, and people from non-English speaking background.

What policies and procedures may be relevant to this standard?
Quality system policies and procedures, environmental policies, OHS policies and procedures including accident reports, responsibilities and duties

What workplace activities may be included in this unit?
Daily routines, periodic routines and ad hoc activities.

What sorts of action may be relevant to this unit?
Reporting, rectifying faults, and prevention of damage.

What sources of information are relevant to this standard?
Media, reference books, libraries, unions, industry associations, industry journals, internet sites, personal observation and experience.

What specific knowledge is needed to achieve the performance criteria?

Knowledge and understanding are essential to apply this standard in the workplace, to transfer the skills to other contexts and to deal with unplanned events. The knowledge requirements for this unit are listed below:

Industry/workplace awards and conditions.
Employer's expectations.
Relevant legislation and Codes of Practice applying to the industry.
OHS policies and procedures.
Workplace policies and procedures including those relating to quality systems.
Emergency procedures.
Organisational structure.
Workplace communication channels.

What specific skills are needed to achieve the performance criteria?

To achieve the performance criteria, some complementary skills are required. These skills include the ability to:

Collate information on the industry.
Observe employment requirements.
Accept responsibility for quality of own work.
Manage own work.
Maintain safety of others.
Promote workplace co-operation.
Contribute to a productive work environment.
Interpret work schedules.

Are there other competency standards that could be assessed with this one?
This competency standard could be assessed on its own or in combination with other competencies relevant to the job function.

Essential Assessment Information
There is

What processes should be applied to this competency standard? There are a number of processes that are learnt throughout work and life, which are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added. The questions below highlight how these processes are applied in this competency standard. Following each question a number in brackets indicates the level to which the key competency needs to be demonstrated where 0 = not required, 1 = perform the process, 2 = perform and administer the process and 3 = perform, administer and design the process.
Communicating ideas and information
Verbally with supervisor and others using enterprise terminology relating to work conditions. (1)

Collecting analysing and organising information
Working effectively in the industry will require basic information to be gathered and organised accordingly. (1)

Planning and organising activities
Working effectively in the industry requires limited planning and organising. (1)

Working with others and in teams
Working effectively in the industry will require participation with others in a team. (1)

Using mathematical ideas and techniques
Not Applicable. (0)

Solving problems
Problems requiring simple solutions may arise. (1)

Using technology
Technology may be required to obtain and record information. (1)