Unit of competency Outline

Date retreived
24/07/2026 6:15 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Lead communication in the workplace

Lead communication in the workplace

Unit of competency
National Code
MTMPSR411A
State Code
D9029
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
22/07/2011
State Implementation and Classification
Approved Date
30/09/2011
Field of Education
120505 - Work Practices Programmes
Original Release Date
30/09/2011
Nominal Hours
20
Description
This unit covers the skills and knowledge required to lead and promote effective communication in the workplace. It includes the skills and knowledge required for effective written and verbal communication.
Notes
Elements and Performance Criteria
1. Engage in complex verbal communication
  • 1.1. Group processes are facilitated and monitored to support group objectives.
  • 1.2. One-to-one interaction with team members is provided to achieve effective support.
  • 1.3. Work instructions are explained to others.
  • 1.4. Work requirements and expectations are negotiated with others.
  • 1.5. Negotiation skills are used as appropriate.
  • 1.6. Conflict resolution techniques are used as appropriate.
  • 1.7. Problem-solving and decision making techniques are used as appropriate.
2. Read complex text
  • 2.1. Written information is read, analysed and used to assist in overseeing workplace performance.
  • 2.2. Technical information from written source is used to examine and introduce new procedures and approaches to improve workplace performance.
3. Prepare written information for a range of audiences and applications
  • 3.1. Routine and specialist reports are consolidated and summarised to convey key points.
  • 3.2. Procedures and instructions related to existing and new functions and tasks are written for others to follow and implement.
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Groups may be:
informal work groups or formal committees.
Negotiations may involve:
complex coordination of human and material resources and can involve both internal and external customers and suppliers.
referrals to management and/or industrial parties, where conflicts are unable to be resolved.
Problem-solving may include:
involvement and support of more senior management
discussion and resolution of issues undertaken with support from more senior management
involvement of:
owner or operator
external facilitators.
Written information may include:
graphs, charts and tables
industry publications
manuals
newsletters
notices from government and regulatory bodies
orders
procedures and instructions
relevant legislation and award provisions:
OH&S legislation
award provisions relating to conditions of employment
training
affirmative action
Equal Employment Opportunity (EEO) legislation
status reports
supplier correspondence and contracts.
Audiences for information may include:
customers
suppliers
management and/or workers.
Communication may be:
spoken
written
non-verbal and include the use of signs, signals, symbols and pictures, and require the interpretation and sensitive handling of non-verbal and visual clues and cues.
reported according to statutory and workplace requirements and may involve manual and/or electronic systems
reported and presented through:
spoken
written and supported by:
graphs
pictures
charts
tables.
OH&S requirements may include:
enterprise OH&S policies, procedures and programs
OH&S legal requirements
Personal Protective Equipment (PPE) which may include:
coats and aprons
ear plugs or muffs
eye and facial protection
head-wear
lifting assistance
mesh aprons
protective boot covers
protective hand and arm covering
protective head and hair covering
uniforms
waterproof clothing
work, safety or waterproof footwear
requirements set out in standards and codes of practice.
Regulatory requirements may include:
Export Control Act
federal, state and territory regulations regarding meat processing
hygiene and sanitation requirements
relevant Australian Standards
relevant regulations
requirements set out in AS 4696:2007 Australian Standard for Hygienic Production and Transportation of Meat and Meat Products for Human Consumption.
Workplace requirements may include:
enterprise-specific procedures
OH&S requirements
Quality Assurance (QA) requirements
Standard Operating Procedures (SOPs)
the ability to perform the task to production requirements
work instructions.
Technology may include:
information and communication technologies such as:
diaries and organisers
computerised equipment
personal computers
on-line services
telephone
fax
automated machinery
robotic equipment.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
The meat industry has specific and clear requirements for evidence. A minimum of three forms of evidence is required to demonstrate competency in the meat industry. This is specifically designed to provide evidence that covers the demonstration in the workplace of all aspects of competency over time.
These requirements are in addition to the requirements for valid, current, authentic and sufficient evidence.

Three forms of evidence means three different kinds of evidence - not three pieces of the same kind. In practice it will mean that most of the unit is covered twice. This increases the legitimacy of the evidence.

All assessment must be conducted against Australian meat industry standards and regulations.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Competency needs to be demonstrated while exercising suitable levels of authority in the workplace.
Context of and specific resources for assessment
Assessment must include demonstration of competency in the workplace under normal working conditions.
Method of assessment
Recommended methods of assessment include:
assignments
quiz of underpinning knowledge
simulation
workplace demonstration
workplace project
workplace referee or third-party report of performance over time.

Assessment practices should take into account any relevant language or cultural issues related to Aboriginality or Torres Strait Islander, gender, or language backgrounds other than English. Language and literacy demands of the assessment task should not be higher than those of the work role.
Guidance information for assessment
A current list of resources for this unit of competency is available from MINTRAC www.mintrac.com.au or telephone 1800 817 462.
Replaces
State Code National Code Title Type
W6868 MTMMP69C Lead communication in the workplace Unit of competency
Replaced By
State Code National Code Title Type
AVW05 AMPX418 Lead communication in the workplace Unit of competency