Unit of competency Outline
Date retreived
22/07/2026 11:57 PM AWST
22/07/2026 11:57 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide irrigation sales and service
Provide irrigation sales and service
Unit of competency
National Code
AHCIRG428A
AHCIRG428A
State Code
WE052
WE052
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
09/04/2013
Field of Education
080501 - Sales
Original Release Date
09/04/2013
Nominal Hours
70
Description
This Unit covers providing advice on irrigation products and services and defines the standard required to: retain technical currency in all aspects of irrigation relevant to the client group; engage with and give advice to customers; ensure that the advice and product/service type are applicable and suitable for the purpose and growing environment of the client; encourage add on sales; conduct retail transactions; represent the enterprise in a professional manner when dealing with customers.
Notes
Elements and Performance Criteria
1 Identify customer needs
- 1.1 Appropriate interpersonal skills are used to accurately identify customer needs
- 1.2 Customer enquiries are handled courteously and promptly in accordance with enterprise procedures and industry requirements
- 1.3 Available products are matched to customer needs and against ecological considerations
- 1.4 Knowledge and understanding of irrigation products is actively and regularly researched and updated from authoritative sources
2 Provide advice on products and services
- 2.1 Advice that addresses customer needs is provided to customers in a timely and professional manner
- 2.2 Products that may meet customer needs are appropriately exhibited or explained to customer
- 2.3 Alternative and additional products and services are suggested as necessary
- 2.4 Customers concerns and questions are addressed sensitively in line with enterprise requirements
3 Recommend irrigation components and pumps
- 3.1 Irrigation design is interpreted
- 3.2 Pump and component requirements are established and discussed with customer
- 3.3 Advice is provided on irrigation pumps that is based on suitability for the task, energy efficiency from pump curves and serviceability
- 3.4 Advice on components is provided based on technically correct and current information
4 Research irrigation innovations and products
- 4.1 Contacts in irrigation product development are maintained and review of new products is conducted
- 4.2 Exhibitions and field displays are studied to update technical expertise
- 4.3 Technical information and extension advice is read and incorporated into advice to customers and clients
5 Conduct retail transactions with irrigation clients
- 5.1 Quantities for irrigation installation projects are estimated
- 5.2 Quotes on products and services are provided
- 5.3 Price and payment options are negotiated
- 5.4 Advice on irrigation product warranties is provided
- 5.5 Advice on and arrange product service and repairs is provided
- 5.6 Delivery of irrigation merchandise is arranged
The range statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Irrigation products may include:
any products used in the irrigation sector covering low volume, sprinkler, moving sprinkler and surface irrigation systems.
Irrigation services may include:
any services associated with the installation, construction, maintenance or repair of irrigation infrastructure and equipment.
Irrigation products may include:
any products used in the irrigation sector covering low volume, sprinkler, moving sprinkler and surface irrigation systems.
Irrigation services may include:
any services associated with the installation, construction, maintenance or repair of irrigation infrastructure and equipment.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this Unit
The evidence required to demonstrate competency in this Unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following:
retain technical currency in all aspects of irrigation relevant to the client group
engage with and give advice to customers
ensure that the advice and product/service type are applicable and suitable for the purpose and growing environment of the client
encourage add on sales
conduct retail transactions
represent the retailer in a professional manner when dealing with customers.
Context of and specific resources for assessment
Competency requires the application of work practices under work conditions. Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this Unit
The evidence required to demonstrate competency in this Unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following:
retain technical currency in all aspects of irrigation relevant to the client group
engage with and give advice to customers
ensure that the advice and product/service type are applicable and suitable for the purpose and growing environment of the client
encourage add on sales
conduct retail transactions
represent the retailer in a professional manner when dealing with customers.
Context of and specific resources for assessment
Competency requires the application of work practices under work conditions. Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| BAO77 | AHCMER407 | Provide irrigation sales and service | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J158 | AHC41112 | Certificate IV in Irrigation | Qualification |