Unit of competency Outline

Date retreived
22/07/2026 10:26 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Provide irrigation sales and service

Provide irrigation sales and service

Unit of competency
National Code
AHCMER407
State Code
BAO77
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
27/06/2016
View on TGA
State Implementation and Classification
Approved Date
12/01/2017
Field of Education
080501 - Sales
Original Release Date
12/01/2017
Nominal Hours
70
Description
This unit of competency describes the skills and knowledge required to provide irrigation sales and service.It applies to individuals who analyse information and exercise judgement to complete a range of advanced skilled activities and demonstrate deep knowledge in a specific technical area. They have accountability for the work of others and analyse, design and communicate solutions to a range of complex problems. All work is carried out to comply with workplace procedures.No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify customer needs
  • 1.1 Use appropriate interpersonal skills to accurately identify customer needs
  • 1.2 Handle customer enquiries courteously and promptly
  • 1.3 Match available products to customer needs and against ecological considerations
  • 1.4 Research and update knowledge and understanding of irrigation products regularly from authoritative sources
2. Provide advice on products and services
  • 2.1 Provide advice that addresses customer needs to customers in a timely and professional manner
  • 2.2 Explain or show products to customer that may meet needs
  • 2.3 Suggest alternative and additional products and services as necessary
  • 2.4 Address customer concerns and questions sensitively
3. Recommend irrigation components and pumps
  • 3.1 Interpret irrigation design
  • 3.2 Confirm pump and component requirements and discuss with customer
  • 3.3 Provide advice on irrigation pumps based on suitability for the task, energy efficiency from pump curves and serviceability
  • 3.4 Provide advice on components based on technically correct and current information
4. Research irrigation innovations and products
  • 4.1 Maintain contacts in irrigation product development and review new products regularly
  • 4.2 Study exhibitions and field displays to update technical expertise
  • 4.3 Read and incorporate technical information and extension advice to provide advice to customers
5 Conduct retail transactions with irrigation clients
  • 5.1 Estimate quantities for irrigation installation projects
  • 5.2 Provide quotes on products and services
  • 5.3 Negotiate price and payment options
  • 5.4 Provide advice on irrigation product warranties
  • 5.5 Organise product service and repairs
  • 5.6 Organise delivery of irrigation merchandise
No information
No information
Replaces
State Code National Code Title Type
WE052 AHCIRG428A Provide irrigation sales and service Unit of competency
Replaced By
State Code National Code Title Type
OCT76 AHCIRG446 Provide irrigation sales and service Unit of competency